chebe / Shhh Earl"Documentation incomplete or illegible"
Nooo, Canada Post, don't do this to me.
"Your parcel has been delivered!"
Back to the sender. -_-
Ugh. They've reposted it with UPS.
*prepares for another customs battle*
'Ship to $hometown GB'
Oh, this is not going to be easy.
Yesterday; parcel arrived Dublin.
Me; oh wow, this is great, will be here in no time.
Today; parcel has just left Stansted.
Me; ... no... come back...
Parcel has arrived at Stanford-le-Hope.
I wish I had hope.
When I got the 'expect a delivery' email I caved and rang them. They're going to try and catch the last mile people.
It's back in London now. Vague chance I even get it before Monday.
Since the last update;
London
London
Tamworth
Tamworth
London
"We’re sorry this parcel has experienced a sortation delay. The parcel has been rerouted to the correct destination."
London
London
London
Tamworth
Tamworth
"Out for Delivery"
London.
*head desk*
Oh fucking gods.
On phone again, they're telling me they can't update the country, which they *did* days ago. So now I guess it's a battle of liability. Fuck this company.
Okay, so they're saying they tried to update the address (on the computer), but the actual address label hasn't been changed.
So what needs to happen;
- delivery people realise they can't find the address, and don't just delivery to somewhere close enough,
- I have to email the sender in Canada, who will wake up in about 8 hours, to ask them to recall, and re-address the parcel,
- The sender has to do all this, receive the parcel, and send it again.
Why not tell me this a week ago?
Since the last update, the seller got involved and has apparently recalled the parcel;
London
London
London
Tamworth
Tamworth
Donington
Donington
'a late UPS trailer, delay' - Donington
'delay' - Donington
Donington
Tamworth
Tamworth
London
London
'sortation delay, package is being rerouted' - London
Meanwhile I'm getting daily rescheduling emails promising delivery by end of next day.
London
London
Tamworth
*twitch*
Tamworth
Castle Donington
*twitch twitch*
"We will deliver your package by end of day Monday"
UPS. You need to stop harassing me.
Tamworth.
London.
London.
"Sortation delay" - London
London
Tamworth
Tamworth
"Scheduled delivery e.o.d. Monday"
UPS, do you have any humans left at all? How is a 'return to sender' instruction so fucking difficult?
The parcel is still bouncing around England.
We can't change the deliver address / return to sender until AFTER the first failed delivery attempt. But that isn't happening because the delivery people keep realising the address doesn't exist, and therefore do not attempt a delivery, therefore it doesn't fail. So it keep bouncing around.
OMG. I finally got a human on the phone that said the magic words;
"I will escalate this up to our backend team. They will contact you within 24hrs."
"I will escalate this up to our backend team. They will contact you within 24hrs."
Gods fucking damnit. I get an email; this is the destination address; $hometown (no country), and it's currently out for delivery (in England), we'll keep an eye on it.
...
...
"The package has since been rerouted to the correct destination."
It's literally out for delivery in London.
JFC.
London
London
Tamworth
Tamworth
London
London
Address is incomplete. Fixing address. Address corrected - London
Package being redricted to delivery centre - London
?! is this it, have they fixed it?
London
London
Tamworth
Tamworth
London
London, out for delivery.
What an absolute fucking shambles.
I'm half expecting an 'you are completely right' reply to my email.
I emailed, asking for an ETA days ago. They've just replied, it's out for delivery, so 9pm.
!!?!?!?!?!!?!!?!!!
Meanwhile tracking says it has once again experienced a sortation delay, in LONDON.
zxm
Russell A Smith@chebe It might have been quicker for me to have picked it up from the depot and delivered it to you personally at current rate!
JJ Celery@chebe I had a package once go to Israel instead of Ireland because of my mistake (scrolling while the focus was in country dropdown box) but make it to me *anyway* because someone actually looked at the "Dublin" part of the address, realised there's no Dublin in Israel, and redirected the package.
I find your trials and tribulations shocking¹ because it highlights how automated systems fail the very people they're supposed to help, and then resist correcting 🙃
—
¹ well, not that shocking
@jjcelery they've been telling me a lot recently that, the system has gone completely computerised and cannot be altered by anyone but the sender anymore. Which seems not ideal tbh.
@chebe taking the "customer is always right" to absolute extremes 🙃
I think it's about liability: if it's not delivered it's your (sender's) fault, not ours. It creates perverse incentives of ensuring that nobody can redirect the package during the process, so that they can't be held liable.
They actual rate of successful deliveries doesn't seem to factor, only those they could be held liable for. I've seen this in other industries and while absolutely infuriating, it's a also fascinating
@chebe I recently had multiple packages misdelivered to the building across the road, and had the argument with delivery company
"It was delivered"
"To the wrong building"
"But it's on <street name>”
"Yes, but the wrong building"
"But it's block A!"
"Yes, of the wrong building"
This took 3 phonecalls.
@jjcelery problem is, with outside EU senders, there's no way to pressure them into fulfilling their obligations. So all it's doing is making me buy less from abroad
Mark Dennehy