chebe / Shhh Earl"Documentation incomplete or illegible"
Nooo, Canada Post, don't do this to me.
"Your parcel has been delivered!"
Back to the sender. -_-
Ugh. They've reposted it with UPS.
*prepares for another customs battle*
'Ship to $hometown GB'
Oh, this is not going to be easy.
Yesterday; parcel arrived Dublin.
Me; oh wow, this is great, will be here in no time.
Today; parcel has just left Stansted.
Me; ... no... come back...
Parcel has arrived at Stanford-le-Hope.
I wish I had hope.
When I got the 'expect a delivery' email I caved and rang them. They're going to try and catch the last mile people.
It's back in London now. Vague chance I even get it before Monday.
Since the last update;
London
London
Tamworth
Tamworth
London
"We’re sorry this parcel has experienced a sortation delay. The parcel has been rerouted to the correct destination."
London
London
London
Tamworth
Tamworth
"Out for Delivery"
London.
*head desk*
Oh fucking gods.
On phone again, they're telling me they can't update the country, which they *did* days ago. So now I guess it's a battle of liability. Fuck this company.
Okay, so they're saying they tried to update the address (on the computer), but the actual address label hasn't been changed.
So what needs to happen;
- delivery people realise they can't find the address, and don't just delivery to somewhere close enough,
- I have to email the sender in Canada, who will wake up in about 8 hours, to ask them to recall, and re-address the parcel,
- The sender has to do all this, receive the parcel, and send it again.
Why not tell me this a week ago?
JJ Celery@chebe I had a package once go to Israel instead of Ireland because of my mistake (scrolling while the focus was in country dropdown box) but make it to me *anyway* because someone actually looked at the "Dublin" part of the address, realised there's no Dublin in Israel, and redirected the package.
I find your trials and tribulations shocking¹ because it highlights how automated systems fail the very people they're supposed to help, and then resist correcting 🙃
—
¹ well, not that shocking
@jjcelery they've been telling me a lot recently that, the system has gone completely computerised and cannot be altered by anyone but the sender anymore. Which seems not ideal tbh.
@chebe taking the "customer is always right" to absolute extremes 🙃
I think it's about liability: if it's not delivered it's your (sender's) fault, not ours. It creates perverse incentives of ensuring that nobody can redirect the package during the process, so that they can't be held liable.
They actual rate of successful deliveries doesn't seem to factor, only those they could be held liable for. I've seen this in other industries and while absolutely infuriating, it's a also fascinating
@chebe I recently had multiple packages misdelivered to the building across the road, and had the argument with delivery company
"It was delivered"
"To the wrong building"
"But it's on <street name>”
"Yes, but the wrong building"
"But it's block A!"
"Yes, of the wrong building"
This took 3 phonecalls.
@jjcelery problem is, with outside EU senders, there's no way to pressure them into fulfilling their obligations. So all it's doing is making me buy less from abroad