pmonFeb 4
Rob Ricci

There is no way to design a good system for navigating a process that is fundamentally bad

Thanks for coming to my TED Talk

Feb 4 at 12:09amWeb
Show threadpmonFeb 4
@ricci in the industry we just divide the bad process into micro bad processes until no one knows what is supposed to happen.
Show threadKarl StatzFeb 5
@ricci half of selling a SaaS product into companies is them outlining a process that is conceptually insane and them saying "okay, how can you adapt your product to fit this?"