We’re taking another step in building a sustainable financial base as a non-profit. Today, we’re announcing new hosting and support offerings, tailored for larger organisations and public institutions. These enable organisations to own their social identities, on their own infrastructure.

https://blog.joinmastodon.org/2025/09/service-offerings-from-mastodon/

Service offerings from Mastodon

We're offering hosting, support and moderation services, to establish a more sustainable financial base while we continue to build a better social web.

Mastodon Blog
@Mastodon this is the way. I know of a couple of organizations that don't have the knowledge to do it and would like to.
@Mastodon
I've been looking & waiting for that.
Since you provide best FLOSS implementation of Fediverse and you are non-profit, to be sustainable and keep it going it's okay to have income streams via SaaS, support.
I've been also looking towards commercial clients, apps.
@Mastodon They will come after Mastodon as well. So these are good steps to becoming more safe.
@Mastodon Really great to hear you mention "on their own infrastructure". I think that's the best of both worlds.
@Mastodon I guess that explains why there is no interest in supporting small instances.
@Mastodon good idea. I've been worried this service wouldn't last and revenue will ensure it does. I've also always thought governments should be running their own instances rather than run their communications via a closed social network so hope this encourages buy-in
@Mastodon Bravo!! 👏 This will help so many companies, institutions, local councils, clubs etc who have no idea how to set up an account or instance, join the Fediverse. I personally know a company that's recently come across Mastodon and have been thinking about how they could create and manage their own instance but wasn't sure how. This will be their solution for sure!! Great news! 🤗
@Mastodon when do admins and moderators get better moderation tools built into the platform?
@Crazypedia @Mastodon You’ll be able to buy moderation…

@chris What would that court ruling be that would require such a grade of moderation? Would it still be impossible for native mods to meet it? Would such a ruling be a fair one if it becomes impossible for native mods to exectute w/o outside help?

@Crazypedia @Mastodon

@Scofisticated @Crazypedia @Mastodon The question will be if you have done enough to mitigate possible damage caused by operating a publicly accessible mastodon server.
There will be a service by the company providing the software to compare against.

(IANAL obviously and it will vary by country/jurisdiction.)

On other hand: If we go by the quality of mastodon.social’s moderation…

@chris @Crazypedia @Mastodon Now that I think it, imagine if they manage to get enough hosted institutions signed up, that they can hire a team of moderators for all of them at a fraction of the cost
@Mastodon You are now competing with other providers of these services while you are the developer of the software, too. So there is an incentive to keep your competition down. You’ll use software and/or documentation to achieve that.
And when the first lawsuits about lacking moderation drop, buying “proper” moderation will be considered the only responsible way to operate a server.
This is the way to centralize the fediverse. It’s a bad decision.

(1/?)

@chris
> You are now competing with other providers of these services

One of the 4 core pillars of enshittification prevention. Interoperating with competing software. That's 2. Full source code available under libre license, enabling self-help. That's 3. HQ in Germany, in a jurisdiction actively regulating tech services, that's all 4. Sounds like an ideal tech market to me.

@Mastodon

(2/?)

@chris
> while you are the developer of the software too

Like WordPress, GitLab, Element, Loomio, Snikket, and innumerable others, who have served as good stewards of a libre codebase, while selling services based on it, to keep core dev sustainable.

Contrast this with Oracle and LibLime, who tried to ...

> use software and/or documentation to achieve that

... to ...

> keep [the] competition down

... with OpenOffice and Koha respectively, and got ruthlessly forked and routed around.

(3/?)

I'm less worried about Mastodon Inc. hosting services for other people, than I've been about them running overpowered directly. Which has lead to Mastodon being optimised for "enterprise" scale, rather than a scale which is practical to moderate with nuance.

(4/?)

@chris
> when the first lawsuits about lacking moderation drop

Mast. Inc. will be screwed. Their moderation is famously inadequate, due the aforementioned supersizing of the services they run.

> buying “proper” moderation will be considered the only responsible way to operate a server

The idea that anyone would buy that from Mast. Inc. under any circumstances is deeply laughable (see above).

(5/5)

You're not wrong that bullshit accusations of "inadequate moderation" is an attack surface enemies of the fediverse could potentially use. But I can't see how it logically follows from Mastodon offering a managed hosting service.

Again, Mastodon are in the EU, where the courts still enforce basic civil rights. I'd be much more worried if their HQ was in the US, where much more serious governments crackdowns on media freedom have been going on since Dubya, if not longer.

@strypey While I agree that we’re better off in #EU I’m not too optimistic. Search for #ChatControl
@strypey I bet that part of the business plan is growing the moderation team of the central mega instances (that are too big to block) and to refinance this by reselling moderation as a service.
The mega instances see most of the traffic and reselling moderation comes at about zero additional cost since moderation will be done anyways.
(That does not even look like a bad or nefarious decision on the first look!)
@strypey The Wordpress / Automattic drama is an excellent example for _one_ of the things I’m expecting to happen.

(1/?)

@chris
> The Wordpress / Automattic drama is an excellent example for _one_ of the things I’m expecting to happen

You seem to be presupposing that WordPress is the bad guy in their conflict with WP Engine. I've yet to be presented with anything substantial to support that view. It seems to be a case of shoehorning the judgement into the theory, without bothering to check that the facts actually fit either.

(2/?)

Again, you're ignoring Mastodon interoperating with other software. The WordPress case is totally different.

You're ignoring the freedom to fork. If WP Engine are the target of Bad Action, what's stopping them just forking WP and ignoring Automattic? Lots of people would probably jump on their fork the same way they're jumping to conclusions about who's at fault.

You're also ignoring the fact that both companies in the WP conflict have their HQ in the *US*, not the EU. Very different.

@strypey Oh, I’m not taking too much of a position IN the WP drama, I’m just predicting a fediversion of the drama in the future since Mastodon gGmbh now is competing with companies who are not developing (much of) Mastodon.
And I’m not equating people working on Mastodon, currently, with participants in the WP drama.

@Mastodon I’m not sure if that’s obvious to all: I don’t consider people who are making what to me seems a bad decision, bad people.
I just see new, conflicting business goals equating to risks that only can mitigated temporarily. For example by good people.

On the other hand: This too shall pass and nothing is forever.

Montell Jordan - This Is How We Do It (Lyrics)

YouTube
@Mastodon clowns. You can't moderate your own server and you think people are going to pay you to moderate theirs? FFS you are not a serious business.

@mxjaygrant

If you're not satisfied with the modetation you get for your money, you're welcome to pay someone else, or do it yourself..?

@iju

  • Fediverse is, you know, federated, so is moderation, and this instance's moderation is notoriously lacking
  • They are on a different server, so obviously they did chose someone else
  • How exactly do you expect people elsewhere to solve the problem if the accounts on this server are sending spam all over and the mods of this server are ignoring the reports about it?
    @mxjaygrant
  • @hello

    My point being that Jay Grant isn't paying for the moderation costs of my chosen server, but sees it prudent to start throwing insults for others not using (non-existent?) monies as they would wish.

    In context of this thread, supposedly if Mastodon gGmbH is paid to moderate a third-party server, they know how much they're paid to do that, and allocate money appropriately, or be fired in favour of someone else.

    And, you know, you can block a server.

    @mxjaygrant

    @iju
    And your server is poorly moderated with a history of racial bias, spam, and coordinated phishing and harassment campaigns. It's already limited! So get off your high horse, I can point out Mastodon GMBH is full of vapid hypocrites all day long.

    @hello

    @iju
    I'm on a different server that I do contribute to financially, with significantly better moderation than mastodon.social

    Perhaps you should learn more about the service you're on than showing up in other people's mentions with nonsense

    @mxjaygrant

    Yeah, I know the problems involved with this server. It doesn't help that it's way too big, or that the monies sent toward its upkeep are divided with development of the platform as a whole. The latter being a problem that wouldn't affect the proposed moderation-as-paid-service.

    Preferrably I'd fund the association without being on the server, but I haven't really found one that wouldn't make my life harder -- at least in my own mind.

    @iju so you're just tone policing me to tone police me then? Fuck off into the sun, dude.

    Mastodon is not competent enough to run its own software on its own servers, much less other peoples. The clowns who run it deserve derision.

    @Mastodon
    @afouxenidis αν π.χ. το πανεπιστημιο θελει σερβερ με υποστηριξη.
    @Mastodon wonderful idea! Really hope more news organizations take advantage of this especially in the US
    @Mastodon hey how bout prioritizing safety of blacc users against racism #OnHere?

    @Mastodon @MastodonEngineering
    Hi, great step! Congratulations!

    Question: Apparently you use Fastly for @EUCommission's ec.social-network.europa.eu (and also for mastodon.social). See: https://hosting-checker.net/websites/ec.social-network.europa.eu
    Have you also considered offering European-based providers like Bunny CDN or KeyCDN? For other options, see for example: https://european-alternatives.eu/category/cdn-content-delivery-network (@european_alternatives).