calcifer 

Tried a new coffee shop. Was good all around but not like exciting. Then someone was a dick to one of the cashiers and the way the place handled it has made me a fan.

manager saw and intervened, tried to deescalate but did not capitulate; guy flew off the handle, manager politely asked him to leave 1/3

Jul 29 at 9:24pmWeb
Show threadcalcifer Jul 29

guy refused with “what are you gonna do about it?!”; big tattooed dude at a table gets up and says “get out. Now.”

guy: “stay out of this!!”

dude: “I’m the owner. You’re leaving. Walking or flying.”

guy: “FINE!” (Storms toward the door) “I’m never coming back!”

dude: “tell your friends!”

2/3

Show threadcalcifer Jul 29

The place was kind of in quiet awe for a couple minutes, and I saw the manager tell the cashier to go take 5 while he covered cash. The owner dude popped behind the counter to help out for a bit.

Just… full marks. That’s how you do it. No yelling, no coddling, no bullshit just absolute calm defense of your people and refusal to tolerate bad behavior. 3/3

Show threadunlofl [Promoted Toot]Jul 29

@calcifer "tell your friends" is a top notch response there, lol

"I'm going to make this cost you business!"
"Cool, I'm pretty sure only assholes take you seriously!"

Show threadcalcifer Jul 29
@unlofl right? Like I’m sure your friends are just as delightful. It’s nice to see an owner understand that creating a pleasant environment for everyone (including workers!) is more valuable then a few bucks from a few assholes.
Show thread❣️a standard deviant +/- gravyJul 29

@calcifer safe spaces are built on practices of exclusion (and inclusion)

@unlofl

Show threadJohn Abbe (aka Slow)Jul 29

@melioristicmarie @calcifer @unlofl In a really healthy community, someone will check in on the other person as well, or maybe feeling that's hopeless at least warn whoever they're probably on their way to see that so-and-so is going be in a *mood*!

Healthy gossip is a thing.

Show threadEmma (has_many_books of old)Jul 30
@calcifer @unlofl now it's not a nazi bar 👍
Show threadJosh “Space Phrasing” CubertJul 29
@unlofl @Binder @calcifer Casually turns page in newspaper. “Oh nooo. /s”
Show threadMyphatselfJul 30
@unlofl @calcifer I had someone tell me this as a waiter. My response was "Both of them. Im sure that will hurt our business." Terrible people deserve NOTHING.
Show threadThe Embodiment of RED Jul 29
@calcifer That's EXACTLY how you do it. Fuckin' A.
Show threadcalcifer Jul 29
@thraeryn right? It’s not just how the owner acted either. It’s clear from how the manager and cashier acted that they knew they would have support for not tolerating assholes.
Show threadThe Embodiment of RED Jul 29

@calcifer Yep. They felt supported, and you only feel that supported at work with past positive experiences to back it up.

I'm fer it.

Show threadJeff GriggJul 30

@thraeryn @calcifer

Yes. And I notice that the cashier and the manager knew that the owner was right there, and most likely hearing and observing the interaction as it happened.

I would go out of my way to support any business (and their managers and owners) who operate like this.

Good Job! Right on track! ❣️

Show threadChookMother 🇦🇺🦘Jul 30
@calcifer @thraeryn When I had a shop I put a notice where customers at the counter couldn't miss it: "This store has a zero tolerance policy on bullying. Offenders must leave the store." It worked a treat.
Show threadStumpy The MuttJul 30
@anne_twain @calcifer @thraeryn There are signs like this at my local CVS. I asked the pharmacist if people really behaved that badly, her response was "you would be surprised how often."
Show threadNosirrahSec 🏴‍☠️ guillotine enthusiastJul 29
@calcifer that's perfection right there
Show threadSolarbird Jul 29
@calcifer great recommendation but... you didn't name the shop?
Show threadcalcifer Jul 29
@moira I have good reasons not to let the Internet know where I live with that level of precision
Show threadmike805Jul 30
@calcifer @moira Nothing like when someone tries to act tough and then discovers he badly misjudged the situation. That would make a good movie scene.
Show threadBrad RosenheimJul 30

@mike805
Have you seen Bronx Tale? There is a scene in that movie that I immediately thought of when reading this story. "Now youse can't leave."

https://youtu.be/4UBXTC24T8g?si=rhYQYl5otjKK5SQR

@calcifer @moira

A Bronx Tale - Bikers Scene “Now Youse Can’t Leave” Movie Scene Clip High Quality 4K

YouTube
Show threadSolarbird Jul 30
@calcifer Fair enough!
Show threadDaveJul 30
@calcifer @moira Hope you've recommended the place to people you know off-line then.
Show threadcalcifer Jul 30
@Daveosaurus @moira definitely have, and I’ll definitely make a point of going back. Left them a stellar review too.
Show threadMirishuliJul 29
@calcifer This helped my day be lots better. “Walking or Flying” should be a plaque somewhere.
Show threadRightSprung will not complyJul 29

@calcifer

Where is this place? Would love to try it out!

Show threadLloyd LemonsJul 30
@calcifer Awesome!
Show threadStephen CollinsJul 30
@calcifer absolute first class. I hope this owner gets great word-of-mouth from staff and customers.
Show threadTwobiscuits🚴‍♂️ Jul 30

@calcifer But … was Big Tattooed Dude really the owner?

It'd be funny if he was just improvising 😂

Show threadJeff GriggJul 30

@twobiscuits @calcifer

Given
"The owner dude popped behind the counter to help out for a bit."

I think we can be sure that the "big tattooed" guy was the owner, as he said.

Show threadTwobiscuits🚴‍♂️ Jul 30
@JeffGrigg @calcifer Ah, the art of close reading 😳
Show threadSoozcatJul 30
@twobiscuits @calcifer I mean, even if he were improvising, would anyone in their right mind stop him? He was doing the Lawd's work that day
Show threadcalcifer Jul 30
@twobiscuits I’m guessing he was, given he hopped behind the bar to help out after. But I suppose it’s possible he just works there?
Show threadLogan 5 and 999 othersJul 30
@calcifer Great story! Thank you for sharing.
Show threadEmmy, GendermancerJul 30
@calcifer we've all known somebody who told this story from the asshole's perspective. You hear a story, you know they were being an asshole, and that place handled it perfectly, no notes. Tell your friends is objectively the perfect response. Can we fund a trophy for this guy?
Show threadElizabeth RimmerJul 31
@calcifer yup. And follow up support for the staff member! Well played that guy.
Show threadChrista 3d ago
@calcifer I was waiting for the part where everyone does a slow clap, because that's one of moments.
Show threadSolarbird Jul 29

@calcifer "walking or flying"

quality <3

Show threadJimboJul 30
@calcifer “Tell your friends” is perfect.
Show threadKevinOnEarthJul 30
@calcifer
I would have just added "if you have any."
Show threadJosh JusticeJul 30
@calcifer @arubis “tell your friends” in this context has gotta be one of the most badass lines. Like “not only am I fine if you don’t come back, it’s not even a threat if you tell all your friends not to come. We *want* them to know not to come, because we don’t want anyone who would be willing to be friends with you. And we don’t even care if they come looking for a fight.”
Show threaddodothedev🦤💻Jul 30

@calcifer @catsalad
Awesome scene. As someone else said, I'd live it if the tattoo guy wasn't the owner, just standing up for them.

Reminds me of a scene from the Jack Reacher books. It was in the Tom Cruise film, but it was better in the book. Bunch of 'Bros' picking on a girl and he defends her. There's 5 of them, one of him and he puts them all in hospital. 🤣

Show threadNazoJul 30

@DodoTheDev @calcifer @catsalad I'd like it better if he really is.

Bosses don't stand up for their employees anymore. They have taken "the customer is always right" way too far.

Show threadNazoJul 30

@calcifer Wow. So much wow on this. It's rare enough that managers stick up for their employees, but for the owner to willingly say don't come back and tell your friends is just... amazing... I guess standards still exist out there somewhere after all.

One thing none of the businesses without standards don't seem to realize is when they allow such people to create a hostile environment, that too can cost them customers. They're so afraid of losing a few short term sales they forget that long term exists too. It sounds like maybe the owner gets this though...