cm0002
TheRagingGeekI would prefer Jira over ServiceNow, my previous job had jira and it ran smooth, ServiceNow is just a clunky mess
what’s your feelings about freshservice?
Haven’t gotten to play with that one, but it looks clean.
As a ServiceNow dev/admin, I support this opinion so hard.
I’ve worked at a company that used both. One for development the other for support tickets.
The idea that people would use ServiceNow for development tasks is scary.
KjellMy company also uses both. We create support tickets in ServiceNow but it is also used for requesting access to different programs and network drives. It has been used for a couple of years and I have still not figured out how to see what I have access to, which feels like a basic feature.
I feel this so hard hell just looking for tasks assigned to me can be a challenge. And my workplace uses SN for everything, so we got STRY tickets for our agile development which we then create CHG tickets to deploy with CTASK tickets to associate with other teams when we need their help in a deployment which is almost all of them. Writing up a change is easily a 30 minute exercise in frustration
I was a vocal hater of Jurassic till I switched to a company that rolled their own ticketing system. Now I love Jira.
DragonSidedDI had the opposite experience. Some in house devs are extremely talented and have (middle) management support.
(Upper management fires those groups and uses the savings to buy Atlassian)
Bit unpopular, but I actually prefer servicenows ticketing system over Jira. Although a big part of that comes down to how my team worked for a while
For a while I had to use Jira for any cloud work and ServiceNow for any dev work on that platform. Keeping track of 2 different boards is maddening
Yeah what’s worse than 1 task list to manage? 2 task lists in different platforms
I were unfortunate enough to get an assignment about sending messages to ServiceNow through a REST interface. The company had a team that managed ServiceNow, so I set up a meeting with one of the people there to get read access to the test environment so I could confirm that it worked. The person invited, then invited a coworker who in turn invited the manager of their department. During the meeting we got established how little they wanted my team to do anything that could affect the system due to how easy it was to make mistakes that took weeks or months to fix, how complicated it was and how many years it took to be proficient in. The whole thing was basically a lecture on how unequiped our team was to manage their system and how they didn’t want us to break it with changes we weren’t planning on making anyway. It took a few meetings after that to get credentials and when I got them I got admin access for some reason.
That experience left me wondering why ServiceNow was even being used as it sounded like a liability more than anything else.
Yeah that sounds about right, the ServiceNow config at my work also feels like a house of cards, I also feel like I lose at least an hour of work anytime I have to interact with the damn thing