Eric Schmidt:

‘learned that there were people who I call “glue people”. The glue people are incredibly nice people who sit at interstitial boundaries between groups, and they assist in activity. And they are very, very loyal, and people love them, and you don’t need them at all.

[..] I kept trying to get rid of these glue people, because they were getting in the way, because they slowed everything down.’

quoted in Contempt for the Glue People by @norootcause

https://surfingcomplexity.blog/2021/08/28/contempt-for-the-glue-people/

Contempt for the glue people

The clip below is from a lecture from 2015 that then-Google CEO Eric Schmidt gave to a Stanford class. Here’s a transcript, emphasis mine. When I was at Novell, I had learned that there were …

Surfing Complexity

Contempt serves to self-elevate by denigrating. It is a classic power-over kind of move, for it takes personal power from.

Still. The importance of “glue people” might be better understood if we used a word that connotes cohesion rather than adhesion??

@RuthMalan We're not "used gum people on the underside of a pub table"

We're the compensatory mechanics to failures in planning, communication, teamwork, collaboration, and shared understanding.

We are the antithesis to "move fast and break things". Probably where this disdain comes from

With the help of glue people, fewer things get broken, the things that get broken are less broken, and more things that make it out the door work as intended.

@microwavenby @RuthMalan the towering lack of understanding by Schmidt of why people who cross boundaries are not just useful but essential … it really boggles the mind. It’s like he has no understanding of complex systems behavior at all.

Multi-disciplinary people who can straddle domains are perhaps the *most* essential part of any org bigger than a handful of folks.

@darkuncle @microwavenby @RuthMalan A glue persons job is to hide information from doing the work, a glue person will say they hide what the people doing the work that will distract them, politics etc. However, "glue" people aren't actually contributing to the work directly, so the ability to know what the team needs to know is always going to be limited, because they don't have the skillset to know.

For every named role you create you don't change the work that needs to be done, you just move the tasks around, and by moving the relationships to a single person, so deprive everyone else in the team from building those relationships, and you need those relationships to write code well.

@PurpleBooth @microwavenby @RuthMalan I'd argue that's the exact opposite of the value of a glue person: they aren't hiding information, they are connecting domains and teams that might typically not connect often or work together, and highlighting how work that happens in one area can impact or improve another.

Perhaps we aren't talking about the same kind of people? David Epstein's book "Range” on the power of generalists overlaps a lot with the mental model I have for glue people, and the great ones I have worked with in my career.

@darkuncle @microwavenby @RuthMalan Glue people are people whos role is to communicate across teams, and coordinate. Architects of different flavours, various kinds of designers, project/delivery managers.
@PurpleBooth @microwavenby @RuthMalan this is my mental model, yes
@darkuncle @microwavenby @RuthMalan So glue roles are bullshit because they take a person, give work that was being done close to a problem, and then move it far away.
They take a power from a team, to make a decision about X and disempower them. Otherwise people would be doing this stuff by themselves and the roles would be redundant.

@darkuncle @microwavenby @RuthMalan Like if X person needed to talk to Y person, then they have to talk to Y person. They have to build the relationship. IF you give it to Z person the chain is now X - Z - Y.

Z person is now the friend of Y and not X.

More complex, more failure modes, more room for empire building and misunderstanding.

@PurpleBooth @microwavenby @RuthMalan so the political failure mode here, I definitely have seen and agree with - it's a real problem. The best glue people I have known spend their time brokering introductions and making friends across teams, rather than acting as gatekeepers.
@PurpleBooth @microwavenby @RuthMalan I think the ability to connect disparate domains and the people that operate in them is not BS, and also relatively uncommon -- glue roles are what enable organizations to solve complex, multi-disciplinary problems that are beyond the scope of any single team, and that need people who can help coordinate across teams and draw on knowledge and experience that spans a variety of domains.