Work outsourced out letter printing. The website we use has what I thought was a fancy AI chatbot that I enjoyed talking to about my problems. The conversation I just had with my boss and HR let me know it was a group of real people in an office who are very concerned about me.

@fesshole Hold on, I'll just get the Bullshit Detector.

Tik tik tik tik tik tik tik b'neeeehh

@fesshole How does something like this even happen?
@Kaliah @fesshole
It doesn't. Lame bullshit Reddit stories have breached containment and have spread to fedi.

@fesshole I believe this, as it's highlighting the toxic trend of believing people should keep their problems to themselves and just 'get on with it'. If I hadn't made a realisation that I needed help and opened up, I'd probably be dead now.
To the naysayers thinking this couldn't happen, you're the problem. Grow some fucking empathy.

Edited: for clarity - I believe the external company contacted his employers with their concerns, not that it's an internal team.

@rexxdeane @fesshole
Oh people having problems at work happens alright, even in relatively enlightened workplaces such as you find in Australia. What does not happen is a group of people in the office being tasked to provide a chatbot like environment to facilitate some outsourced service. Onerous KPIs would never allow them to just chat.
@Steveg58 @fesshole I don't believe that was what happened.
The way it's told, it sounds like he was talking to the outsourced company and they reached out to his employers and thus HR got involved.
@rexxdeane @fesshole
Possible but highly unusual.
@fesshole more like an actual AI but HR were spying on chat logs