Thalles
Ars TechnicaCable companies ask 5th Circuit to block FTC’s click-to-cancel rule
Cable companies worry rule will make it hard to talk customers out of canceling.
Aprettyture! [0172]@arstechnica i love capitalism
-carrie
-carrie
0x575446, Fifth Columnist@arstechnica Wow, there's some entitlement right there.
©h®istoffe®@arstechnica Yeah, that's the point.
Thomas Traynor@arstechnica Want to keep customers then treat them well, cut the crap and if you want to keep them then make it worth our while.
ArtemesiaYet another reason to despise your cable company and cut the cord.
endarkenment@artemesia @arstechnica well the streaming services are rapidly becoming worse than cable, although so far they haven’t learned to play cancel whack-a-mole.
I've found I can live fine without streaming shows. Anything any good will eventually come out on DVD or bluray, and you can likely pick it up used. Plus you own it forever, or can resell if it doesn't work for you.
Bill Lamb@arstechnica There are services/sites I've refused to join and pay for because I've read how difficult it is to cancel.
So I just don't sign up in the first place.
Like I can't ... ah, find alternative sources on the net. 😏
Stacey Campbell@arstechnica Their court filing:
"The Final Rule calls these "negative option" contracts [...] and deems them all to be deceptive unless they comply with [...] regulations of truthful company representative communications with customers [...]"
Cable companies know we can read this, right?
We canceled Spectrum cable internet the other day and the 15 minute customer retention babble was excruciating. When they finally ground through every line of the retention/upsell script, they then agreed to cancel. Garbage behavior.
Grapeshot@stacey_campbell @arstechnica Same for me when I canceled cable last year. I now only have one streaming service. Honestly, I'd far rather read a good book.
Anton P. Nym (aka Steve)@arstechnica Good. Maybe cable companies should make offering good service at reasonable prices their primary retention strategy instead of tar pit tactics.
John Breen@arstechnica Hahahahahaha
@arstechnica Years ago I wanted to change my cell phone. Provider told me they will not sell me the phone and I have to pay over 24 months. I said no, you are allowed to buy the phone outright. They disagreed and I told them I can go to their competitor. They told me I would get told the same thing. They didn't know I checked before going to them and I COULD buy the phone. End result, I went to their competitor, bought the phone, and went with their plan that ended up costing half of what I was paying. I have stayed with them so far as they are treating me as a valuable customer!
The companies want to make it easy for you to enter into a plan, but make it so damned difficult to allow you leave that you end up giving up and living with crap.
Hopefully this will go through and the cable (and telcos) companies will have to keep their customers happy as they can easily and quickly go to another company willing to serve them.
KinoGhoul@arstechnica The problem here is the 5th circuit is crooked as hell.
This is why this case is being brought there.
Expect them to take the cable companies side.
StarcadeThe FIRST thing that came to mind when I heard about this rule is WE CAN FINALLY cancel cable or cable options online. It's such a scam that they make you jump through hoops to cancel, and try to upsale you or scare you with increased costs.
You can easily add service online, just not cancel service.
It should be easier.
This is long overdue.
ItsJustZip@arstechnica "make it hard to talk customers out of cancelling" that's kinda the point isn't it? You can't hold your customers hostage in a service they no longer want.
Nicole Parsons"The corporations that funded Jan 6 like AT&T want to turn captive consumers into captive citizens.
Restrictions on competition is how the GOP accomplishes that."
https://newrepublic.com/article/160800/corporate-money-trump-gop-coup
https://newrepublic.com/article/159755/republican-voter-suppression-2020-election
https://www.reuters.com/investigates/special-report/usa-oneamerica-att/
https://www.texastribune.org/2022/10/26/att-valero-pacs-midterms/
AT&T cheats business partners, they cheat voters.
https://theintercept.com/2021/04/20/att-tmobile-texting-10dlc-political-campaigns/
https://www.ajamie.com/press/att-owes-9-3m-to-oregon-cell-partners-chancery-rules/
Linus Kromwell@arstechnica it's almost like that's the fucking point