Found this in a discussion about Strava but applicable to all tech companies

#AI

@skinnylatte From Reddit:

To be fair, Strava is getting a lot of press out of it. So while it doesn’t provide its USERS with any real benefit, that doesn’t mean it doesn’t benefit Strava…

That explains 99% of AI features companies add. They are not very needed and sometimes unrelated but it gives them free PR (and even hate PR still gets their products into the headlines)

@shuro @skinnylatte Yeah I think this plus executive and managerial FOMO are the biggest drivers I see atm. Which doesn’t make it any less tedious as someone who would just like a working search box again please and thank you

@skinnylatte the worst bit about this is the C-level buyers, the ones who sign the contracts... they seem to collectively be under the delusion that if you don't have an AI feature, that you're producing a shitty and less forward thinking product.

quite literally companies lose deals if they don't have AI.

AI is added by companies just to enable them to sell to others.

it's so crappy, every company adding AI knows it's shit, the users know it's shit, and yet you can't sell the product if you don't have AI.

@dee @skinnylatte except real users are avoiding any product with AI on the label

@rrb @skinnylatte increasingly not possible.

like buying a TV that isn't "Smart" is increasingly not possible.

no iPhone or Android being sold does not have AI features being shipped out of the box, Mac will follow, Windows is already going ahead.

and the nerd crowd on Linux, GrapheneOS, etc... aren't the mass audience of users, and still won't totally be able to escape this stuff.

every helpdesk we interact with, what we think are online travel agents... all AI, as far as the eye can see... and it's all a shit hellscape.

@dee @skinnylatte Biden was pushing an executive order that any product needs a 1 button option for getting a human. I think that would be a winning issue
@dee @skinnylatte Is AI the new Oracle? I remember reading about some product that added Oracle support because the customers demanded it, despite having no need for it – they ended up using it for storing configuration…
@skinnylatte I just got a survey for Amazon Rufus.
My response was blunt
Short version:
Why!
Switch it off!
@skinnylatte Product Management is the customer's enemy.
@skinnylatte you're missing the CFO dangling a paycheck in front of the PM, and the unmet need is giving the AI feature a piggy back.
I probably should just have prompted Midjourney and replied with that!

@furiousv you probably shouldn't. using autoconfabulators, be it ironically or not, in response to a post that clearly doesn't care for the current hype is simply rude. hope that helps.

@skinnylatte

@mawhrin @skinnylatte with respect to your argument, I'm not sure I agree. We're taking about widespread adoption of something so powerful, but applied so irresponsibly, which by its very nature undermines our ability to share knowledge _about itself_. I have a pretty dry sense of humour, which causes offense from time to time. Better to use that as a basis for dialogue than water it down for fear of minor offense. The best way to combat power at such scale is to ridicule it.
@mawhrin @skinnylatte I'm not sure about the use of the autoconfabulator term. It's funny, but lends itself to an argument that AIs are analogous to minds. The argument is not invalid, but applies to developments in cognitive science at an extremely rudimentary level. Drawing comparisons to patterns in human cognition allows it to be misappropriated as a straw man in defense of modern 'AI'.

@furiousv of all the neuropathological terms that could be used with regard to the output of the generative systems, confabulation is the most accurate analogy. (as any analogy, it does have its weaknesses, but compared with completely inadequate “hallucination” it's rather benign.)

note that it describes the mechanism of operation, and does not grant cognitive abilities to the systems that don't have it.

@mawhrin Neuropathology is a curiously counter-productive basis from which to take machine learning analogies. It is not a mature science - what is reliably known is not known well, and what unreliably (inconsistently and or falsely) known is believed extensively. While analogies based on people's subjective understanding of intelligence are useful, they can also reinforce the kind of misunderstanding that got us here in the first place.

@furiousv i somehow hope that you don't call neurology an immature branch of medical sciences, especially in contrast to the computer sciences.

when you note that “hallucination” became a standard term used overwhelmingly by the ai researchers and already well established in journalistic descriptions of the machine learning, you quickly see why opposing more accurate “confabulation” on the grounds that it may increase the confusion is counterproductive.

anyways.

i'm not interested in litigating the use of specific words in my idiolect; the pertinent part of the conversation, which you seem to have missed entirely, is that replying “ironically” with precisely the type of shit that the previous poster criticises is — rude.

the examples of such rude behaviour include an llm-generated text when the previous poster criticises LLM slop, hilariously over-the-top misogyny when the previous poster criticises misogyny, a ridiculously bad example of racism when the previous poster criticises racism, etc., etc. et ad nauseam.

that is really all, and thank you for the conversation.

@skinnylatte Companies don't serve their users, companies serve their owners. Actual customers and users are just incidental, and frankly a bit of an inconvenience.
@skinnylatte I would say that depends on the way success is measured at those companies. If your metric for success is „I shipped x improvements this [period]“ you will do what is best for you (and your bonus): ship what is easy and capitalize on hype
@skinnylatte I had to squint and make sure these people weren't AI-generated.
@skinnylatte replace product manager with scared board of directors that don't know exactly what AI is..
@skinnylatte OK, but the missed opportunity to add 17 extra fingers to the two hands here...
@skinnylatte sorry. We tech departments don’t want this. Executives do.
@Tipa @skinnylatte +1, and they want it in 6 months, so even the rare good ideas are kinda half baked.

@skinnylatte

You're telling me you *don't* need an AI chatbot/data scraper in your PDF reader? What even are you doing with your life?

@skinnylatte
None of the IT departments I've ever been a part of would want to add something as ill-defined as AI. The last thing we'd need is something unpredictable to manage.

Perhaps a director or VP, but not any frontline manager let alone team.

@skinnylatte
Or maybe I'm just projecting.

@skinnylatte Hello, could you replace your alt with

photography, titled "Every company's tech department", of three people sitting, with text on them. A woman (unmet user need) holds a man (product manager) who is smiling at another woman (unrelated AI feature)

this way both the alt and the picture carries the same joke :)

@skinnylatte But the whole purpose of product managers is to make sure that the *developers* don't go off on pet projects and ignore the people paying their salaries, the users.

And I have come across product manager who do work like that. Though as customers tend to change their minds faster than the features they've requested can be built this can end up just a tad frustrating for the developers.

@skinnylatte @GossiTheDog so true it’s painful. “have empathy for our customers, but also let’s jam this AI feature in their face before they talk to us”

@skinnylatte

false

1 - most program mangers are clueless about user needs

2 - we must be able to say in our marketing "we innovated with AI" is Job 1

@skinnylatte The only thing that’s missing is the AI woman’s second left arm.
@skinnylatte I hate that new shit so bad 😭😭 so much noise
@skinnylatte
every tech co -
founder - who ll help me build it
tech folks - who ll pay me more for for building it
one who can pay - who ll give me quick and most profitable exit
every user - where do I get all my features for free , which let me make some money
state surveillance - Oh lets help you poor, smart chaps out :)
History repeats itself

@skinnylatte Ooooh those sweet sweet VC funds that now chain your company to the weirdest antics. Do you remember taking them?

Also, what’s on, once AI is yesterday’s news?