ImhotepAmazon Customer Service has become awful
Schwim DandyI don’t have a business account with them but have had a Prime subscription since Prime became a thing and have to say that something has changed in regards to the support as of late and not for the better.
Last week, we had 6 orders scheduled to arrive to our house and we got notifications for all that they had been delivered to the office and handed to reception, which we don’t have, just a porch and a door. My wife contacted support to tell them and they said they would refund all of the orders without even looking to see where they got delivered to. The support person gave a few different totals, none of which were correct and we ended up having to go through our orders to add up the refund total since he couldn’t do it correctly. After all of that a refund was issued… and then the packages were delivered about 30 minutes later.
We have been trying for days now to let them know that the packages were delivered so we could be billed correctly but so far, every person we’ve talked to has said they’re allowed to refund but not allowed to charge us and that it had to be passed to someone above them.
I don’t have a lot of faith that they’ll figure it out and worry that some day, they’ll just cancel our account because they detected some type of fraud.
In some cases, it’s easier to eat up the cost instead of dealing with one problematic order and having a potential future customer switch to a different site permanently. You can be sure that they won’t ask if they said they can’t charge you.
Yeah, Aliexpress. All the same stuff as Amazon but at a discount you get for being patient.
KairuByteThey likely can’t even charge you at this point so I’d give up. They’ll do something like ask you to return them, at most. And what will likely happen is they will say “just keep them.”
They already told him just keep them. This same thing happened to me few months back. They literally don’t have a way to accept the money for whatever reason it is I’m sure there’s some reason to it. Probably because there is some insurance type thing in place where they are getting that money from. I just don’t understand why OP can’t accept that and move on with their life lmao it’s bat shit insane to me.
If you really want to pay them money, order it again and return the old items. There is an option to not request money.
Companies are not allowed to charge for items they already shipped correctly or incorrectly. Even if they could, I can’t imagine it being easy for anyone to just bill you money and mark the order as completed without shipping anything.
From the FTC website - “By law, companies can’t send unordered merchandise to you, then demand payment. That means you never have to pay for things you get but didn’t order. You also don’t need to return unordered merchandise. You’re legally entitled to keep it as a free gift.”
Since they issued the refund, you got unordered items. It’s a business write off as a loss to the seller or Amazon.
Thanks very much, that’s what we ended up doing. We just reordered the canceled items and then returned them with the “no refund needed” option chosen.
Holy, this is insane. Your are complaining about the excellent customer service they provided to you? Your making up some delusion that they will claim you frauded them and suspend your account? It’s absolutely insane I’m sorry. I can just tell your some know it all who thinks they’re better than those trying to help them. Your customer support agent was trying and did successfully help you and you belittle them for having trouble adding up the total. For all you know it could have been there first solo day on the job. You act like you’ve never made a single mistake.
lol, calm down there, captain commenter. You’re going to blow a gasket.
Yours already blew mate. You calling again today or have you finally accepted defeat?
No, I reordered the items, then returned without requesting refund, as some helpful commenter suggested here while you were writing your epic diatribe.
gregorum“Has become”?
oh, sweet, summer child…
Nah, this is a stupid internet shit-take. Amazon support was actually great when they first started, and has just slowly slid downhill ever since. They had to start strong, because nobody really trusted internet shopping yet.
jeffwI feel like such a Karen but in order to get help from Amazon, you just have to ask for a supervisor. They have the power that the old customer service reps used to have
samus12345The reason Karens do it is it typically gets them what they want, after all.
Well yes, because they used to be great, now they aren’t.
They haven’t been great in well over a decade
Depends where you’re from. Present Perfect is fine in this context.
I’ve had a lot of shitty experiences with their customer service lately. They were at least somewhat decent a few years back.
VanthNothing as complicated as business accounts for me, but the failure rate on deliveries has increased for me over the last ~12 months. To where if I need a thing with some urgency, I am back to finding and buying it locally because Amazon next day shipping or whatever x timeframe shipping is not reliable.
Quick shipping with reliable ETA was my main reason for paying for Prime, so I’ll let it lapse at the end of the current subscription. I certainly wasn’t paying for access to Prime video.
So buy it locally then what are you even complaining about? Who gets something they urgently need delivered anyways. Boohoo one of your god knows how many basically free deliveries arrived a day or two late. It costs a burger king whopper meal for a month of free deliveries. Like Amazon should charge entitled ass customers like you more than that. Who even knows why it arrived late? Maybe your delivery driver got mauled by a pitbull and had to go to the hospital? Who gives a fuck though all that matters is your “urgently” needed delivery was late at no fault other than your own for buying something so urgently needed online. Idiot.
So buy it locally then what are you even complaining about? Who gets something they urgently need delivered anyways. Boohoo one of your god knows how many basically free deliveries arrived a day or two late. It costs a burger king whopper meal for a month of free deliveries. Like Amazon should charge entitled ass customers like you more than that. Who even knows why it arrived late? Maybe your delivery driver got mauled by a pitbull and had to go to the hospital? Who gives a fuck though all that matters is your “urgently” needed delivery was late at no fault other than your own for buying something so urgently needed online.
SoleInvictusIt has been awhile since I’ve seen a troll account so aptly named.
At least I’m not the idiot buying such urgently needed shit that I feel the need to complain about it on Lemmy when it gets delayed in transit. Shocked Pikachu face?? Delayed in transit? No shit that winter snow storm really delayed my order didn’t it?
I wonder how many late orders it takes until someone decides to buy their urgently needed crap at a normal store like a normal person.
Dude I think you need to get some meds for all that rage.
Maybe they have some on Amazon, I heard they have fantastic next day shipping as it’s such an urgently needed item!
Then I’ll complain about it on Lemmy when my urgently needed meds are delayed in shipping when I could have just walked to the CVS corporation and gotten my meds.
0xDI love you.
You’re just the guy complaining in great length about someone complaining about such an inconsequential thing. That’s way better!
Well I’ll be damned. That bridge collapse in Baltimore where all the shipping containers come in through really delayed my Amazon order didn’t it? God damn I hate Amazon!!! Why can’t they get my urgently needed orders to me in 1 day???
Oh, weird. With all the Musk fanboys lately, I had entirely forgotten about Bezos boot lickers. Keep giving your money to corporations for their broken commitments, Daddy Bezos wants to launch another rocket and needs your charitable donations.
Look around, it’s corporations everywhere. The Internet you are using? Corporation. The device you connect to the Internet? Corporation. The place you buy your food? Corporation. The actual food itself? Mostly corporation. The toilet you shit on? Corporation. First it was delayed shipping your mad about. Now your mad about corporations. Can tell your like 15 years old. Don’t worry kid you’ll get it figured out soon.
You’re talking about “bezos and musk bootlickers” when you’re doing the same shit? You’re bootlicking your local businesses who buy all their inventory from some corporation? Wanna get away from corporations? Move to some remote town with a population or 5000 in some other country maybe in a communist country would suit you well.
Amazon says one day shipping and more and more frequently fails to meet that.
When my cable company sucks, I look for a competing service to switch to. Similarly, I’m shifting from Amazon because of their failure to meet their own commitments, hoping I find an alternate that is more reliable. I am not being inconsistent.
Go ahead and defend Amazon though. You do you.
I can do me looool. Amazon has done more for this society than your useless rage comments about Amazon ever can.
I’m going to let my subscription lapse when it runs out in ~6 months. Yes, that action just drips rage.
Press x to doubt.
You doubt… what? That the year-long Prime subscription lapses after a year? … that’s what it’s designed to do…
Press x to doubt.
I’m impressed that the Smooth Brain Society is becoming so active on Lemmy. It took you all a while to figure out how to sign up for accounts but, boy, did you guys sure go nuts after you got there.
That’s why Amazon’s quarterly profits have more than tripled since last year. You guys are correct Amazon delivery service is sooo shit. Always delaying my orders making me want to shop elsewhere. It makes so much sense now why their quarterly profits have tripled.
This almost certainly depends on where you are, I can reliably get normal prime shipping or even same and next day for 99% of non-specialty items
Not that Amazon making service worse for some is acceptable, but that it’s not universal
But will it show up?
In the last 30 days we’re 50-50 that something will even arrive – at the local drop point, at the secure package receipt on the ground floor, at the local post office; 50-50 across the board.
I threw a RAID disk but prime said “4 days” so I bit. 2 weeks later it’s still in the wind but “out for delivery”. By then I bought one local, but got COVID on the way home from the shops. I’ve almost recovered.
I canceled my sub when they announced that paid Prime memberships would still have to view ads.
I use it exceedingly rarely now, thankfully, and without a sub you have to wait a week for something to arrive anyway, so I just expect it to be shit service.
This. I’d regularly get packages 3-5 days after ordering with prime. No reason to keep paying for a service I’m not getting.
BogasseSame here, most delivery service will not even bother performing the delivery about 30% of the time and just leave it in a relay or post office. Last time the logs showed they ensured I wasn’t home in the minute they left the dispatch center 🤡
I believe you can actually get a refund for the remaining time if you cancel it now.
originaluciferits 'growth at all costs'. profit first and only, quarter over quarter. 'breaking even' is failure in the batshit insane world of big business and the stock market. even if everyone gets paid for a job well done and the client is perfectly happy, someone needs to get extra paid . cut corners. cut services. at some point youre too big for it to matter. what are people going to do? go somewhere else? hahahahwalmarthahaha
Hell, it’s not even “breaking even” - making the same amount of money as last year is considered a failure, even if that number is astronomical.
what are people going to do? go somewhere else?
Amazon fucked up on this part of the enshitification strategy because there are still plenty of other options
I’ve used Target for groceries and they’re routinely cheaper for most things.
I ordered four 2 TB SSDs from them and got two 2 TB and two 1 TB, but all four had an Amazon barcode saying they were 2 TB. I didn’t immediately install, was waiting for other parts, then once I realized they defrauded me, Amazon said it was more than 30 days and they couldn’t be returned. Trying to get an agent that could help was damn near impossible, and then I had to pay a restocking fee for a mistake that wasn’t mine. I am still shocked they didn’t detect their mistake mislabeling a bunch of SSDs. I’m not going to shop with a company that connects me to a robot, especially the least sophisticated AI robot on the planet. I thought Amazon was a technology leader?
Assuming you're in the US, I 100% would've done a credit card chargeback. Bank would've taken your side on that one.
I’m sure they’ll deactivate your account over that, though, maybe blacklist you. Sucks if you need them for something and cannot risk the chargeback.
In the UK if the goods were over £100 and you paid via credit card, you could raise a Section 75 claim with the card issuer under the Consumer Credit Act.
I used to work for a large train operating company and the sheer number of people contacting us for historic departure info to support a Section 75 claim because the news came out that someone got a 50% refund on their season ticket was astronomical.
The chat is almost immediate for me. I would tell them over the chat.
This is long and I got bored but skimming it, it sounds like he was being stubborn about returning the items because he felt aggrieved. I can’t really feel much sympathy for his situation.
Amazon has definitely declined but this isn’t the shinning example I was hoping it to be.
A lot of these small blogs are like that. Just authors being Karens while trying to sound like they’re the victim.
HarriPoteroConsumer rights in the EU are pretty strong. They include two-week free returns, no questions asked, on things purchased online/remote.
These rights do not extend to businesses, though. Sounds like Amazon is not interested in being helpful unless legislation is twisting their arm.
Amazon.com has 30 day free returns and no need to chat with anyone. We can just drop it off at a location with no packaging or printed label. Not sure if it’s different for .de or for businesses. I wouldn’t think it’s different for US business accounts in the US.
The article is long and confusing. Why are you creating a US based account from Germany. No company will allow that due to tax purposes, especially for businesses.
You don’t even know wtf you are talking about it’s hilarious. You just ignorantly hate Amazon lmfao. What I’ve gathered from your comment is that you’ve never once shopped on Amazon.
Amazon is way more than helpful when something goes wrong with an order. I had an order say it was delivered but I didn’t see it anywhere at my door a few months back and they sent me a reship and the next day the original order had arrived+the reship arrived the day after that. And the original shipment wasn’t even Amazon’s fault. That shipment was fulfilled by USPS which USPS for some reason marked the order delivered when it wasn’t. That’s also what people can forget is that sometimes Amazon has USPS or ups deliver the order and sometimes it’s not amazons fault it’s those carriers. Anyways entitled people don’t care about the specifics just that their cat food was delayed.