Really interesting piece in The Times, where Capita claim that they informed clients they were hacked at 11am on Friday 31st March (the first day) and kept them briefed.
Anybody agree or disagree this was true? https://www.thetimes.co.uk/article/silence-is-deafening-after-cyberattack-on-capita-dgns935gz
Error messages flashed up as staff at Capita tried to log into their accounts on Friday, March 31. Frustrated workers were advised not to submit password reset requests to swamped technology teams as the outsourcer got to grips with what was going on. In a preliminary statement that morning, dictat
BBC report on the Pension Regulator concerns about the data breach at #Capita.
Capita administer pensions for around 4 million people. https://www.bbc.co.uk/news/business-65443841
#Capita were still listed unindexed on Black Basta's portal, so I entered a chat and asked Black Basta if they hacked Capita.
Black Basta erased the chat history, and removed CAPITA and CAPITA_2 from their portal just now. Previously, Capita declined to comment about communicating with Black Basta to @BleepingComputer
The Sunday Times newspaper has a big feature about ransomware today, featuring me, @ciaranmartin, @brett
I just want to call out this bit about Capita and say their failure to acknowledge the fact they lost security vetting data impacts real people, at a scale way bigger than one person - I think it is ethically poor that Capita just deny stuff that matters.
https://www.thetimes.co.uk/article/how-hackers-are-recruiting-on-the-dark-web-mpl2hvsss
However, the company could use the cyber attack to its advantage, he added.
“If Capita is smart it’ll come out of this saying we’ve more experience of handling this than anybody else, you should be using us, because we know what we’re doing and we employ leading experts in this field,” Rawlinson said.
Lmao, that’s one take.
https://www.ft.com/content/20aa4844-2ebe-44dc-9550-7d950150e784
Capita recently reported a cyber incident involving hackers targeting some of its computer servers – potentially impacting several of the cross-sector businesses it serves. We use Capita’s technology platform (Hartlink) to support our in-house pension administration processes and have been liaising closely with the company over the course of its forensic investigations.
One month ago Capita’s CEO claimed their response to the attack would “go down as a case history for how to deal with a sophisticated cyber attack” - while denying any data exfiltration, and blaming the incident on a single staff member clicking a link (that bit was behind a Times paywall).
I suspect Capita’s board should be asking if somebody opening a file is the real cause of the issue - or if it’s a cascading failure to manage properly and transparently from the top down.
USS have today started notifying just under half a million people that #Capita lost their data to Black Basta. USS didn’t include nation insurance numbers taken.. which enables fraud.
Due to legal requirements in the UK, every pension holder in every impacted pension scheme will need to be notified individually - according to media reports, this is up to 350 pension schemes. So this may become the biggest data breach disclosure ever in the UK.
Colchester City Council has been informed they have a data breach by #Capita. Capita are telling them the data has now been “secured”. Colchester City Council say they have “extreme disappointment with Capita”. https://www.colchester.gov.uk/info/cbc-article/?id=KA-04376
Update: it turns out this was related to the S3 bucket incident.
Btw, if anybody wonders if I’m human and feel sorry for the Capita cybersecurity staff dealing with this - absolutely. I feel awful for them. I’ve always said the technical containment and investigation sounds good.
I suspect there have been people there tearing their hair out. I doubt the decisions to pretend leaked data was public domain, not admit ransomware, say 0.1% of server estate etc came from the immediate responding teams.
Diageo pension fund says their data has been compromised in #Capita breach.
“During the course of April, Capita informed us that they had taken steps to isolate and contain the incident whilst they continued to investigate it. However, on 3 May, Capita told us that it is likely a file containing your data had been compromised.”
Lots of new details in Times piece about the cybersecurity woes engulfing Capita. Features my Mastodon thread about the files on #Capita’s own website.
New victims include staff at PWC, Unilever and The Cabinet Office. 11 councils are also investigating the open bucket issue.
https://www.thetimes.co.uk/article/0513205a-f718-11ed-a712-8f47f8e830cf?shareToken=e595f233220e2a4532500771d0175ea9
Non-paywall version if you hit it: https://archive.ph/2023.05.20-234130/https://www.thetimes.co.uk/article/capita-under-fire-after-confidential-files-published-online-7cjh2jj59
If you’re wondering why specifically pension companies are disclosing, the Pension Regulator has reminded both them and Capita that there are clear and enforceable legal obligations for pensions.
The #Capita breach involves other data, including UK gov data, which has not been disclosed.
Attached: 2 images Email just received from #USS about #Capita data breach. Fyi @[email protected]
Several months later, #Capita have told teachers in Sheffield they may have had a “potential” data breach. https://www.thestar.co.uk/taxonomy/term/2438/taxonomy/term/164/warning-as-sheffield-schools-hit-by-data-leak-after-hackers-target-capita-4177037
Long time readers of this very thread may remember I pointed out the Sheffield teacher breach over 2 months ago. https://doublepulsar.com/black-basta-ransomware-group-extorts-capita-with-stolen-customer-data-capita-fumble-response-9c3ca6c3b283
Remember the #Capita Black Basta ransomware incident from March? It’s still playing out months later - one of the orgs say “We remain concerned at the level of information provided to USS by Capita”
https://www.ucu.org.uk/article/13020/Update-on-USS-Capita-data-breach
Four months in, Capita have finally admitted to its own staff that their data was taken.
Auditors PWC are amongst the many other victims. They say Capita have been unable to provide “final, complete and accurate” information.
In other news, Capita and PWC have just won the contract to provide the UK’s cyber incident reporting platform. https://www.ft.com/content/52130b83-6ad7-474c-aaf7-88a549dc85e3
In #Capita’s financial results they say “minimal impact from cyber incident”, in a call with investors they described it as a non-event.
Good luck to Capita’s clients. 🫡
Kevin Beaumont
Steve Scott