In ~2014, my colleague & I argued that social media (esp. Twitter) had become part of the critical infrastructure of disaster response. People were turning to Twitter during crises to share information about impacts and resources. Disaster responders were using the data shared there for situational awareness, and were communicating in real-time with their constituents. Today’s events underscore just how dangerous it is for society to come to rely on private platforms as critical infrastructure.
@tchambers @katestarbird but everything is private anyway. For instance, even 911 uses a private network to be reachable.
Or we have to regulate private companies at some points if they have reached a certain level of public service.

@michaelmathy

I was in my early 30s before I used a private telephone network.

Before that, British phones and Alberta phones both public utilities.

Then I moved to Ontario, with Bell.

Then British phones were privatized, then Alberta.

Service didn't get better or cheaper but at least profits were made.

@tchambers @katestarbird

@EricLawton @tchambers @katestarbird

And is it a full private company ?

In Belgium, based on European rules, the main phone company is owned at 50% + 1 share by the Belgian government.

So at least, basic public services are still provided as the emergency phone number.

@michaelmathy

British Telecom (now just BT) shares were sold off incrementally until it was fully private.

Alberta Government Telephones (AGT) was sold to a holding company, Telus, which also bought the BC public telephone network and now operates across Canada, "competing" in an oligopoly with a few others, giving Canada among the highest cell phone rates in the industrialized world.

@tchambers @katestarbird

@EricLawton @michaelmathy @tchambers @katestarbird clarification on BC Tel: it was not and was never was a government owned company. In fact it was one of the few Canadian telephone companies that was majority-owned by an American corporation (GTE), because the acquisition predated Canadian regulations on foreign ownership of telecom companies.
@EricLawton @michaelmathy @tchambers @katestarbird Thanks for this helpful reminder that the world didn't used to be so neoliberal/libertarian. We CAN go back to expanding governmental utilities!
@michaelmathy @tchambers I think we argued in our original paper that regulation was needed, similar to the telecoms. Let me see if I can find it.

@katestarbird @tchambers

Thanks !

But as we were discussing with @wesley in a separate conversation, the fact that Twitter is used for "critical" public information without an approved SLA is a bad risk assessment if it is their only communication channel.

@michaelmathy @tchambers @katestarbird

But these "private networks" Phone lines and the like etc are HEAVILY regulated assuring access to all users. AND you don't get fed ads all the time from their algorithm feeding your fears with propaganda because you can use the service