Stéphane BortzmeyerAug 27, 2025

"Five engineers participated in the call, including a senior software engineer, a safety engineer and three specialists, the report said." https://edition.cnn.com/2025/08/27/us/alaska-f-35-crash-accident-report-hnk-ml

#HowManyEngineersAreRequired #SupportCall

F-35 pilot held 50-minute airborne conference call with engineers before fighter jet crashed in Alaska

A US Air Force F-35 pilot spent 50 minutes on an airborne conference call with Lockheed Martin engineers trying to solve a problem with his fighter jet before he ejected and the plane plunged to the ground in Alaska earlier this year, an accident report released this week says.

CNN
SnagburzFeb 21, 2025

They fuck you at the drive-thru:
https://mastodon.social/@FirewallDragons/114042668028393038

#theyfuckyouatthedrivethru #hp #firewalls_dont_stop_dragons #phone #supportcall #onlinesupport

Karl Voit  Feb 21, 2025

#HP deliberately adds 15 minutes waiting time for telephone #supportcall:
https://www.theregister.com/2025/02/20/hp_deliberately_adds_15_minutes/

... and most people will probably continue to buy stuff from those guys. 🤷

#support

HP deliberately adds 15 minutes waiting time for telephone support calls

Updated: Stalling tactics designed to push print or PC users to online support, sorry, 'self-solve'

The Register
(((_SjG_)))Nov 30, 2022
Fonts matter, example 47 in a theoretically infinite series: user’s typed “legal signature” was rejected by automated form because the form was in a sans-serif font and he used three lowercase “L”s rather than capital “I”s for his suffix. #supportCall #web #ffs