Don't you just love it when you work in customer service and you get that one customer who *really* pushes their luck?

I had someone in my job today who literally demanded I gave her money back on her bill because she had to wait for a long time to get through on the phone. I was thinking 'Seriously? If I gave back money to every caller who had a long wait on the line, the company I work for would be going into administration!'

#customerservices #retailwork

WORN OUT. This looks like a fascinating new book on labor and tech and organization from Sociologist Madison Van Oort, Worn Out on surveillance and retail industry workers being exploited AND fighting back! Avail. for pre-order, out in March.

@histodons #sociology #work #labor #history #retailwork #unions #privacy #activism #organizationation #ethnography @histodons #work #workers #inequality #gig #laborhistory #politics #politicaleconomy

https://www.penguinrandomhouse.com/books/718194/worn-out-by-madison-van-oort/9780262544931