ananasThere is kind-of interesting IT disaster going on in Finland.
Couldn't find English source, but holy crap #POPPankki managed to screw things up. That's a Finnish bank for those not in the know.
- 3 days maintenance break announced
- Rolled over their entire system.
- For all customers at once.
- Apparently near zero testing done in advance (you can get JSON error messages that *definitely* are not supposed to be seen by the customers just by clicking around in the new web app.
- 5th day ongoing and not all customers are stil unable to access their funds, or even use an ATM.
- No telephone, chat or email access to customer service (lines completely stuck)
- Some people lost their invoices
- Bank app loads a multiple megabytes of questionable third-party javascript code and is slow af.
- Bank app misses half the functionality the old app had, and has much higher requirements
- Bank app timeouts your session while you are writing a message to the bank, take a wild guess if the message draft was saved.
- Just logging into the web bank required a password check, 4 verification code checks, and 2 text message checks.
I'm not even that annoyed that this became a clusterfuck. I'm seriously annoyed by the fact that *nearly all of this was completely preventable*. What kind of cybersecurity practices you expect from a bank that pulls off this kind of shit?
Even if this was much less of an absolute clusterfuck, what we as customers got was in all practical purposes completely inferior product, and one that *still doesn't work for every customer*.
And while this is not the only bank I use, these guys hold a good deal of my money, and are in charge of my mortgage. JFC
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AfterDawn
