Independent Review finds repeated failings in Swansea Bay maternity care as Welsh Government escalates intervention
The final report, published today (15 July), coincides with Birth Trauma Awareness Week and follows months of scrutiny into the safety and quality of maternity services at Singleton Hospital and across the Health Board. The review was commissioned in December 2023 and chaired by Dr Denise Chaffer CBE, with oversight from leading KC Margaret Bowron.
The review team engaged with over 1,000 people, including families, staff and community representatives, and examined 168 clinical cases in depth. It found that while many women reported positive experiences, others described traumatic and distressing care, with inconsistent standards and missed opportunities for learning.
Dr Chaffer said: “We have highlighted repeated failures in the quality of care and governance at the Health Board. While some improvements have been made, further action is urgently needed. The Health Board must ensure this conversation continues until all changes are made and sustained improvements are demonstrated.”
The report identifies five key areas of focus: family experience, clinical case review, leadership and staffing, governance, and data outcomes. It also notes recent progress, including improved staffing levels, better training compliance, and a reduction in perinatal mortality and morbidity since 2023.
However, the review concludes that these improvements are not yet embedded and that the Health Board must act decisively to rebuild public confidence.
Escalation to Level Four
In response to the findings, Health Secretary Jeremy Miles has escalated Swansea Bay’s maternity and neonatal services to Level Four intervention — the second highest level — which includes enhanced monitoring and support from Welsh Government.
“I want to offer a full and unreserved apology on behalf of the Welsh Government to all the women and families who have not received the service or care they deserved,” Mr Miles said.
“The experiences highlighted today, those reflected in the recent Llais report, and those I heard when I met families last month must never happen again.”
The Welsh Government has accepted all 11 recommendations in the Independent Review and confirmed that a national assessment of maternity services across Wales will begin this month. The all-Wales assurance assessment will be independently chaired and will align with the England-wide review currently underway.
Maternity services in Swansea Bay University Health Board have been escalated by the Health Secretary, Jeremy Miles MS
Local voices and national action
The Independent Review follows extensive reporting by Swansea Bay News, including our coverage of the Llais Cymru report which revealed shocking treatment of new mothers at Singleton Hospital. Families described being left in pain, ignored during labour, and unsupported after birth — with some saying they would not have more children due to their experiences.
Chief Executive of Llais Cymru, Alyson Thomas, said: “Confidence must be rebuilt, and that means turning these findings into visible action fast. The people who have taken time to share their own very personal experiences deserve nothing less.”
The Health Board has issued an unreserved apology and committed to implementing the recommendations in full. Psychological support is available through Ty Elis Counselling Services, an independent and confidential service for those affected by the findings.
Progress and investment
Despite the serious concerns raised, the Health Board has made notable strides in recent months. In September 2024, Neath Port Talbot Birth Centre reopened following a £750,000 investment and the recruitment of 35 new staff. The centre recently celebrated its 100th birth since reopening, with baby Abigail marking a special milestone for the service6.
Home birth services have also been reinstated, and antenatal education classes and home labour assessments are once again being offered to families across Swansea Bay.
In addition, a new digital maternity app is being rolled out across Wales, allowing mothers-to-be to access their full maternity records, track appointments, and receive tailored updates. The app is part of a wider electronic health record system aimed at improving safety, transparency and patient experience.
National safety programme
The Welsh Government’s Maternity and Neonatal Safety Support Programme (MatNeoSSP) continues to drive improvements across Wales. The first progress report, published today, highlights better compliance with national safety indicators and a renewed focus on family-centred care.
The programme is supported by the Maternity and Neonatal Implementation Network, which brings together clinicians, families and policymakers to share learning and improve outcomes.
Related stories from Swansea Bay News
Shocking treatment of new mothers at Singleton Hospital revealed
Families share distressing accounts of maternity care in Llais Cymru’s investigation.
Minister escalates Swansea Bay maternity services
Welsh Government increases Health Board intervention level following critical review.
Neath Port Talbot Birth Centre marks milestone with baby Abigail
Birth centre celebrates 100th delivery since reopening under new investment.
New maternity app launches in Wales
Digital tool aims to enhance patient experience and access to care records.
What happens next
The Independent Review makes clear that the work must not stop here. The Health Board is expected to publish a detailed action plan and report regularly on progress. Oversight will continue through the independently chaired panel, and further scrutiny is expected as the all-Wales assessment begins.
Dr Chaffer added: “We hope this Review will give the people of Swansea Bay a report which offers in-depth analysis across a broad range of areas, starting with the voices of women and families themselves.”
Swansea Bay News will continue to follow developments closely and provide updates as the Health Board responds to the findings.
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