In an attempt to make things easier, Atlassian's JIRA does not always unfold checklists in tickets. You discover this by scrolling down to find the info that the checklist is not unfolded, after which you simply scroll all the way back up to click a button to open the checklist.

But then you click the button immediately!, you say.

Yes. Which may mean you actually fold up the checklist in case it was unfolded.

Progress!

#ITSupport

Nach der Schulung heute habe ich vermutlich ein "Züüütrix"-Trauma ... (Gemeint ist Citrix 🥲).

#itsupport #citrix

We launched a new “smart notifications” upgrade with new version of software says vendor.

By smart, they mean inexplicably broken functionality. Like sending emails to the wrong people randomly and inconsistently.

Fml.

#enshittification #ITSupport #MSP

Adobe being Adobe.

Good news. Now you will get bi-weekly invoicing.

Also, the cancellation policy is going from 90 days to 14 days.

Everything always gets worse in IT.

#enshittification #itsupport #MSP

Explaining the windows/start button on the taskbar to a user:

"Click the button with the four small blue squares."

User points at the button. "Do you mean this one?"

As if the screen is overloaded with buttons with four small blue squares... 🤦‍♂️

#ITSupport

Customer: something isn't working.
I send detailed instructions. With pictures.
Customer: something still isn't working.
Me: did you do all the steps I sent?
Customer: no because that is a lot of work. But it's still not working.

#ITSupport

I have seen many small businesses get caught by shady IT billing practices lately. Some providers bill for multiple tasks even when they happen at once. You can find a full guide at https://gwizit.com/go/2y0iSx8 to help you spot this. It is basically charging for ghost labor while automated updates run in the background.

#ITSupport #BusinessAdvice #TechEthics

Titan Elite IT Services & Consulting helps businesses eliminate technology headaches through proactive IT support, cybersecurity protection, cloud solutions, Microsoft 365 management, VoIP systems, and strategic CIO consulting.

Based in Glendale, California, we support organizations throughout Los Angeles and beyond.

Website: https://titanassist.com

#ManagedITServices #Cybersecurity #ITSupport #Microsoft365 #CloudComputing

Hermes AI and Agent: Portable AI for Self-Hosting and IT Support

https://beitmenotyou.online/hermes-ai-and-agent-portable-ai-for-self-hosting-and-it-support/

Service quality drops under pressure ⚠️

When engineers are overloaded, consistency starts to break.

📉 Quality declines
⏳ Responses slow down
📊 Service becomes inconsistent

This impacts client experience and satisfaction.

MSPs are scaling teams to maintain consistent service delivery 🌍

✅ Better quality
✅ Faster responses
✅ Improved client experience

Consistency is what clients remember.

#ServiceQuality #MSP #ITSupport #CX