Kagan MacTane (he/him) (@[email protected])

Dear Every Company Everywhere: If you are "experiencing longer-than-usual wait times" *every time* I call you, then those times are, by definition, the usual times. You need to hire more help-line staff. The fact that you refuse to do makes it clear that my call is not, in fact, "important to [you]." So that's two bullshit lies before I even get to talk to someone. Not a good look. Corporate America, do better.