"With the redesigned GlobalScot service about to go into public beta, I thought it would be a good time to use the Good Services Scale to assess how well the service is performing and where it needs to be improved.

"The GlobalScot network aims to connect organisations in Scotland with worldwide business and community leaders who can offer one-to-one support, global marketing knowledge and new contacts."

#serviceDesign #goodServices

https://design.scotentblog.co.uk/how-we-used-the-good-services-scale-to-evaluate-the-globalscot-service/

How we used the Good Services Scale to evaluate the GlobalScot service

#serviceDesign #goodServices

https://design.scotentblog.co.uk/how-we-used-the-good-services-scale-to-evaluate-the-globalscot-service/

We made an interactive version of Lou Downe's Good Services Scale, so you don't have to.

#GoodServices #ServiceDesign

https://design.scotentblog.co.uk/good-services-scale-an-interactive-assessment/

Your occasional reminder that we host an interactive version of Lou Downe's #GoodServices scale on our blog.

#ServiceDesign

https://design.scotentblog.co.uk/toolbox/good-services-scale/

This is also #ServiceDesign

Sometimes, you need to slow people down, and make them think about the next step they take.

#GoodServices flow smoothly, not quickly. Slow is smooth. Smooth is fast.

https://posts.rat.pictures/@hannah/114243772577074888

If you design or deliver services, you can rate them using this simple scale devised by Lou Downe.

#ServiceDesign #GoodServices

https://design.scotentblog.co.uk/good-services-scale-an-interactive-assessment/

Ask any service designer to list their top 5 or 10 people in the industry who have influenced them, and it’s a fair bet that most of them will mention Lou Downe.

Lou literally wrote the book about service design in the public sector in the UK. And pretty much introduced the concept into UK Government.

Alongside This is Service Design Thinking and This is Service Design Doing by Marc Stickdorn, Adam Lawrence et al, it’s a slim volume that has genuinely become canon.

[…]

https://design.scotentblog.co.uk/good-services-scale-an-interactive-assessment/