Today, two people I live with received a letter. It told them about an upcoming change to the agreement of their (shared, presumably) Halifax #CreditCard.
Except... they don't have a shared Halifax credit card. Could it be a #scam? Some sort of #phishing attempt, maybe, or perhaps somebody taking out a credit card in their names?
I happened to be in earshot and asked to take a look at the letter, and was surprised to discover that all of the other details - the last four digits of the card, the credit limit, etc. - all matched MY Halifax credit card.
So yeah: Halifax sent a letter to me, about my credit card... but addressed it to... two other people I live with‽
I spent on the phone with Halifax, with two different advisors, who couldn't fathom what had happened or how. My credit card is not (and has never been) a joint credit card, and the only financial connection I have to the people on the letter is that I share a share a mortgage with them.
Halifax have promised to to respond to my complaint within... eight weeks. Just brilliant.