Businesses in Japan are working to address increasingly complex demands and expectations related to workplace anti-harassment measures. https://www.japantimes.co.jp/news/2026/03/04/japan/society/workplace-harassment-measures/?utm_medium=Social&utm_source=mastodon #japan #society #powerharassment #sexualharassment #maternityharassment #customerharassment
40 years on, Japan steps up fight against workplace harassment

This year marks four decades since the equal employment opportunity law came into force, and 20 years since employers were required to take measures to prevent sexual harassment.

The Japan Times
Local governments across Japan are stepping up efforts to tackle abusive behavior by residents and other individuals. https://www.japantimes.co.jp/news/2026/01/26/japan/local-governments-harassment/?utm_medium=Social&utm_source=mastodon #japan #localgovernment #customerharassment
Local government offices ramp up fight against harassment from residents

According to a 2024 survey, 35% of responding local government employees had experienced harassment by residents and external parties over the previous three years.

The Japan Times
Tokyo’s Board of Education has drafted guidelines aimed at protecting teachers from irrational requests and abusive behaviors from parents, from limiting the duration of meetings to having a lawyer handle complaints. https://www.japantimes.co.jp/news/2025/11/10/japan/society/teachers-parents-tokyo-harassment/?utm_medium=Social&utm_source=mastodon #japan #society #schools #children #teachers #tokyo #parenthood #customerharassment
Tokyo looks to keep ‘monster parents’ at bay with new protocols

Measures from limiting the duration of meetings to having a lawyer handle complaints aim to protect teachers from irrational requests and abusive behaviors.

The Japan Times
The Mie Prefectural Government plans to create what it says will be Japan's first ordinance with a penalty aimed at deterring customers from behaving abusively to workers. https://www.japantimes.co.jp/news/2025/10/08/japan/society/mie-prefecture-plans-customer-abuse-penalty/?utm_medium=Social&utm_source=mastodon #japan #society #mie #localgovernment #customerharassment
Mie eyes Japan's first penalty against customer abuse

The ordinance would define customer abuse as excessive nuisances that go beyond social norms and harm employees' working environment.

The Japan Times
The number of mental illness cases recognized as being work-related in Japan reached 1,055 in fiscal 2024, exceeding 1,000 for the first time. https://www.japantimes.co.jp/news/2025/06/26/japan/science-health/work-mental-illness-record/?utm_medium=Social&utm_source=mastodon #japan #sciencehealth #mhlw #powerharassment #health #mentalhealth #customerharassment
Work-related mental health cases hit record high in Japan

The leading cause of such cases was power harassment, or an abuse of authority from superiors.

The Japan Times
The internal affairs ministry says 35% of local government officials have experienced harassment such as unreasonable demands and unpleasant behavior by administrative service users and other related parties. https://www.japantimes.co.jp/news/2025/04/25/japan/municipal-workers-harassment/?utm_medium=Social&utm_source=mastodon #japan #internalaffairsministry #customerharassment #surveys
'Customer harassment' faced by 35% of local government officials

A survey found that 17.5% of cases were prompted by officials' work at customer service counters, such as mistakes.

The Japan Times
The Tokyo Metropolitan Government will soon implement an ordinance against harassment by customers — the first of its kind in Japan — with the national government soon to follow. https://www.japantimes.co.jp/news/2025/03/17/japan/society/tokyo-gears-up-for-customer-harassment-rule/?utm_medium=Social&utm_source=mastodon #japan #society #customerharassment #jobs #mentalhealth #yurikokoike #tokyometropolitangovernment
Tokyo gears up for April launch of law against harassment by customers

All companies in Tokyo must make an effort to eliminate such harassment, such as by creating a manual on how to handle suspected cases.

The Japan Times
Customer harassment is driving Japan’s part-time workers to quit fast, with 34.2% of companies surveyed seeing employees leaving within a month of starting work. https://www.japantimes.co.jp/news/2025/01/23/japan/customer-harassment-quit-survey/?utm_medium=Social&utm_source=mastodon #japan #customerharassment #surveys #nonregularworkers #jobs
Customer harassment pushes part-timers to quit

The proportion of companies whose part-time workers faced customer harassment, such as yelling, within the past year was 45.7%.

The Japan Times
The Japan Federation of Service and Tourism Industries Workers' Unions plans to demand a record pay hike of 6% including regular raises in this year's shuntō spring wage negotiations. https://www.japantimes.co.jp/business/2025/01/21/companies/wage-talks-service-workers/?utm_medium=Social&utm_source=mastodon #business #companies #shunto #wages #tourism #customerharassment
Service and tourism workers to seek 6% pay hike in wage talks

The Japan Federation of Service and Tourism Industries Workers' Unions hopes to secure a medium-term annual salary target of ¥5.5 million for industry workers age 35.

The Japan Times
Japan's health ministry has drawn up a report that includes a plan to require companies to take measures against harassment of workers by customers. https://www.japantimes.co.jp/news/2024/12/27/japan/customer-harassment-law/?utm_medium=Social&utm_source=mastodon #japan #customerharassment #mhlw #humanrights
Japan eyes law requiring measures against harassment by customers

A new health ministry report urges companies to create an environment in which employees can work without major mental or physical concerns.

The Japan Times