XY Problem - Wikipedia
"The XY problem is a communication problem encountered in help desk, technical support, software engineering, or customer service situations where the question is about an end user's attempted solution (X) rather than the root problem itself (Y or Why?).
The XY problem obscures the real issues and may even introduce secondary problems that lead to miscommunication, resource mismanagement, and sub-par solutions. The solution for the support personnel is to ask probing questions as to why the information is needed in order to identify the root problem Y and redirect the end user away from an unproductive path of inquiry."
XY problem - Wikipedia

"The #XYproblem is asking about your attempted solution rather than your actual problem. This leads to enormous amounts of wasted time and energy, both on the part of people asking for help, and on the part of those providing help"

https://xyproblem.info

Home - The XY Problem

People often get angry about this, but most people need to learn how to ask good questions. One example of a bad way to ask questions is dubbed "The XY Problem"

* A person wants to do X, but doesn't know how.

* The person thinks (often erroneously) that Y is the solution, but doesn't know how to do Y either.

* The person asks for help with Y, rather than their original problem X.

https://xyproblem.info/

#AskGoodQuestions #XYProblem

Home - The XY Problem

#XYProblem bei der Arbeit:

"Ich habe einen LDAP client installiert, hier $doku, jetzt tut mein System nicht mehr und systemd-timesyncd rennt in timeout"

Die Doku beschreibt die Installation eines OpenLDAP Servers.

Nach längerem Rumpopeln stellt sich heraus:
Auch systemd-logind schlägt fehl.
Alle möglichen anderen Sachen ebenso.
Er hatte libnss-ldapd und nslcd installiert.

New Hacking the Grepson podcast episode is out!

Hacking the Grepson 044: The XY Problem

When you ask X, but you mean to ask Y, according to some. It's a problem. Matt and Mike discuss.

Episode Link: https://www.podbean.com/eas/pb-whdtw-144161d
Show Feed: https://feed.podbean.com/hackingthegrepson/feed.xml
Show Home: https://hackingthegrepson.com

#HackingTheGrepson #podcast #programming #development #XYProblem

Hacking the Grepson 044: The XY Problem

Matt and Mike dive into the phenomenon that leads to the kinds of questions like "How do you get the last 3 characters of a file?", "What is Dykstra's algorithm?", and "Where is the bleach?".

FWIW this is kind of an #XYProblem —I have a multi-page 16:9 HTML presentation using dzslides that I need to convert to PDF. Presently the only way I see is to flip page by page and print each page, *but* ideally I would like to keep the 16:9 aspect ratio. Recommendations on alternative ways to do it are welcome.

I work at a university. UK HE is what you get when #GoodhartsLaw and the #XYProblem get into an ill-advised relationship with each other.

https://en.wikipedia.org/wiki/XY_problem

XY problem - Wikipedia

#Engineers, please don't assume that the existence of the #XYProblem means you understand the needs of the person you're talking to better than they do.

Doubly so if it's not in an engineering context.

#SocialSkills #Subtweets

@pwaring ouch I immediately have to ask:
Are you sure that’s the simplest and most logical way to obtain your goal?

#xyproblem #kiss