Blind humility can make you a poor leader.

Humility is often touted as the paramount soft skill for someone who leads, but used incorrectly it can tank morale with your people.

Let me explain.

Humility works *in concert* with self awareness and EQ.

If you're amazing at something, but "humble" about it, you might expect other people to execute that thing at the same level you can.

"If I can do it, why can't they? I'm not any better than them."

Only EQ shapes humility properly.

Knowing yourself well, that you're good at something, and understanding that's what makes you unique.

Not better; unique.

Then using EQ and holding that up against the uniqueness of others - showing them patience and stewardship - helping them to own their own greatness.

- Be humble.
- Recognize where you're great.
- Recognize unique greatness in others.
- Weave that into the tapestry of your team.

That's leadership.

#team #leadership #msp #mssp

#WorkLessDoMore

Conventional wisdom says you need to choose between customer value and profits.

I'm here to tell you increasing customer value is the only way you'll spike the profit curve.

- Think like your customer
- Personalize your services
- Stamp out repetitive processes
- Iterate, upgrade, repeat

#WorkLessDoMore

I'm not interested in helping people succeed.

I'm interested in helping them flourish.

Succeed: To accomplish something desired or intended.

Succeeding is great; it's good to set a goal and accomplish it. But it's only part of the smaller picture of a flourishing life. It's single outcome driven.

Flourish: To be in a period of highest productivity, excellence, or influence.

Flourishing is a focus on the desired macro state.

Don't just succeed. Flourish.

#WorkLessDoMore
#leadership #strategy #informationsecurity #cybersecurity

There's a secret to the way I inject effectiveness into a security program.

It's not glamorous. It doesn't require next gen AI.

- Sometimes it means doing really boring, thankless work to track down the why behind an operational process.

- Sometimes it means listening and admitting I made a mistake.

- Sometimes it means I take notes and follow up with folks like I'm their admin assistant.

What's the secret? Attitude.

Try to strip away every piece of extraneous bureaucratic nonsense you can, and push for action. Don't EVER say that's not my job. Find the "thing" that needs to be done, and then do it. Excite others to do the same.

#WorkLessDoMore