Mom is going crazy because her (#wireless) #Mouse and #Keyboard suddenly will not work on her #PC.

I replaced the #batteries on both, #unplugged the #Computer. Nothing.

Looking it up on MY pc, I get the ever so helpful advice to "use a #systemrestore," or "run #Windowstroubleshooter."

That's great, but HOW am I to do any of those without a working keyboard or mouse?

#TechSupport
#PleaseHelp
#Windows11 (I think)
#Microsoft