deconsprayOct 31, 2024

Accessibility testing is often focused on compliance with standards rather than ensuring a smooth experience for end users.

Register for the FREE webinar, "User Centered Testing with User Journeys" on November 14 at 10am ET, which examines how to develop and harness user journeys to connect directly with users and to better understand the challenges they face.

https://buff.ly/3AhdiU8

#UX #UXDesign #UserJourneys #DigitalAccessibility #Accessibility #A11y

Webinar, November 14 at 10am ET: User Centered Testing with User Journeys - TPGi

Join TPGi's Charlie Pike for a webinar about developing and harnessing user journeys to connect directly with users.

TPGi
Lukas OppermannJul 3, 2023
#userJourneys and #userFlows are often confused. But they both server very distinct purposes. While its important to know when to use which, using them together can create even more value.
nngroup wrote a really good article about that, check it out: https://www.nngroup.com/articles/user-journeys-vs-user-flows
User Journeys vs. User Flows

User journeys and user flows both describe processes users go through in order to accomplish their goals. While both tools are useful for planning and evaluating experience, they differ in scope, purpose, and format.

Nielsen Norman Group
mgladdishJan 23, 2023

I'm looking to add a new feature to https://uxforms.com and looking for advice.

We're starting to log which step of a multi-step form is viewed and when, per user. The challenge is how to display this in a dashboard to admins?

Sankey diagrams seem common in web analytics programs, as do filterable data tables.

Any other good ways of #visualising #userJourneys through #webforms e.g. to highlight #dropoffs ? Don't want to build shiny #charts that don't actually help understand the #data.

UX Forms | An enterprise-ready cloud platform for webform development

An enterprise-ready cloud platform for webform development

ianamesJan 15, 2023
Something not fully formed brewing in my head about how #UserJourneys are great in complicated domains (a la #cynefin) but not as effective in complex domains where cause and effect aren't clear. Has anyone else felt this, and what models did you use instead? #ServiceDesign
Stef WalterNov 15, 2022
#UserJourneys #Analytics
Analytics is a key ingredient in understanding common user journeys. This doesn't represent the user journey though, be careful, only the path some people went through on your site https://www.nngroup.com/articles/analytics-pathways/?utm_source=stephaniewalter.design&utm_medium=weeklylinks
Understanding User Pathways in Analytics

While analytics cannot be the only source of data about user journeys, path reports can provide insights about potential issues, typical navigation routes, and the content that users interact with right before key actions.

Nielsen Norman Group