Почему портал самообслуживания не работает — и при чём тут когнитивная нагрузка
Портал есть, каталог на 200 услуг есть, база знаний есть. А сотрудник всё равно звонит на первую линию. Разбираем, почему так — и что реально меняет ИИ, честно, со слабыми местами.
https://habr.com/ru/companies/simpleone/articles/1048300/
#ITSM #Service_Desk #портал_самообслуживания #самообслуживание #RAG #искусственный_интеллект #Cynefin #когнитивная_нагрузка #управление_ИТуслугами #автоматизация
@RuthMalan Not that I agree, but it ~may~ be used in reference to the Cynefin Framework, a 'decision making' framework. 'Complicated' and 'complex' use distinct conceptual framing.
It's what I think of when people say that. But I'm usually wrong in that attribution 😃
What makes attending conferences worthwhile? Some of the most useful conferences are those designed to solve participants' problems.
https://www.conferencesthatwork.com/index.php/event-design/2021/01/solve-participants-problems
Sometimes, it's only at the end that we realize we're just scratching the surface. Here's why some meetings end in disappointment—or do they?
https://www.conferencesthatwork.com/index.php/facilitating-change/2022/06/scratching-the-surface
#meetings #MeetingDesign #ComplexProblems #Cynefin #eventprofs #assnchat
From the archives:
Complexity: it's not complicated
https://design.scotentblog.co.uk/complexity-its-not-complicated/
What makes attending conferences worthwhile? Some of the most useful conferences are those designed to solve participants' problems.
https://www.conferencesthatwork.com/index.php/event-design/2021/01/solve-participants-problems
Test ALL the things
moved to https://www.o2sn.dk/2017/07/27/test-all-the-things/
#atWork #business #context #coverage #cynefin #decisions #requirements #risks #softwaretestingclub #testStrategy #value
Sometimes, it's only at the end that we realize we're just scratching the surface. Here's why some meetings end in disappointment—or do they?
https://www.conferencesthatwork.com/index.php/facilitating-change/2022/06/scratching-the-surface
#meetings #MeetingDesign #ComplexProblems #Cynefin #eventprofs #assnchat
Nicolas Delsaux
Habr
Brian
Adrian Segar
jastram
David O'Brien
Complexity is a Matter of Perspective