Opening up good things, we made our most recent #GovDesign call recording on #ServicePatterns public. @[email protected] from @[email protected], and @[email protected] & Martin Ford-Downes from the UK Ministry of Justice shared their respective work on service patterns. Feel free to share it!

International design in govern...

What a great international #GovDesign call – once again! After hearing about #servicePatterns from @[email protected] and @[email protected] first, we now listen to Martin Ford-Downes from the UK Ministry of Justice about their very concrete work on patterns across UK government.

RE: https://bsky.app/profile/did:plc:cmith4m3qzwqeocqn2ptgwft/post/3m5jczl4qqc24

🔔 Reminder On Friday, 28th, we’ll discuss #servicePatterns in our 37th International #GovDesign community call. We’ll hear from @[email protected] from @[email protected], Martin Ford-Downes & @[email protected] from the UK Ministry of Justice. The call starts at 9 am GMT—10 am CET—11 am EET

RE: https://bsky.app/profile/did:plc:cmith4m3qzwqeocqn2ptgwft/post/3m5jczl4qqc24

Our international #GovDesign community call is returning on Friday, 28 November. We’ll discuss #ServicePatterns. Join us—if you are awake at the time—from 9 am GMT, 10 am CET, 11 am EET, 5 pm SGT. If you’re a public servant but not a part of the community yet, join us international.gov-design.com

Benefits of using #ServicePatterns when designing gov’t services: —organise & understand the services you offer —a framework for planning new services —avoid repeating research —a guide to reusable assets & components —consistent user experiences across multiple services #MoJ at #SDinGov

Services are verbs combined with nouns

Information architecture normally focuses on the objects that need to be represented in a system. Some human-centred practitioners focus instead on the tasks users need to do. These approaches are sometimes framed in opposition. But combining these techniques can make services and systems easier to use as well as more efficient to manage.

https://duncanstephen.net/services-are-verbs-combined-with-nouns/

Accelerate #publicService delivery with service patterns: At the #UserNeeds First conference in Amsterdam, Betty Mwema, @laurenceberry.bsky.social and Stefan Draškić ran a workshop on GovStack #servicePatterns. Their input part was recorded. #GovStack is a @giz.de and @itu.int initiative.

Accelerate public service deli...