Duncan StephenJun 14, 2020

Service design and the Mario complex

At Service Design in Government, I discovered that service designers see themselves as Mario. But that is an unrealistic model for what service design should be.

https://duncanstephen.net/service-design-and-the-mario-complex/

Mark DalgarnoOct 13

Didn't make it to this year's #SDinGov?

Sign up for our 1 day virtual SDinGov in March:
https://virtual.sdingov.net/

Service Design in Government

Virtual Service Design in Government
David O'BrienOct 10

My former colleague Stéphanie wrote about her experience at #SDinGov this year.

https://blog.chezleskrus.com/2025/10/10/sdingov-2025-my-highlights/

SDinGOV 2025 - My highlights

This year at SDinGOV, I've really enjoyed the opportunity to catch up with so many people in person, more than the talks if I'm honest. I was there the 3 days and got to catch up with many current and ex colleagues. Out of all the conferences I attend, this one is where I get to see people in my fie

Stéphanie - Blog
Martin JordanSep 19
That worked well! The room was so packed that some people were turned away. @karakane-kk.bsky.social & I had a productive yet brief #SDinGov workshop with 60+ people on making end-to-end services finally happen. We collected approaches on how to get there. Slides here: github.com/martin-jorda...
Martin JordanSep 18
“Everything shareable across government in one place – to support the delivery of digital services” @nikolagoger.bsky.social sharing their cross-gov Reuse Library work at #SDinGov: reuselibrary-dev.apps.cloud-platform.service.justice.gov.uk
Martin JordanSep 18
Benefits of using #ServicePatterns when designing gov’t services: —organise & understand the services you offer —a framework for planning new services —avoid repeating research —a guide to reusable assets & components —consistent user experiences across multiple services #MoJ at #SDinGov
Martin JordanSep 18
Great to see this here: “‘Move carefully and fix things‘ is a small sticker by Bill Hunt that isn’t just a sticker, but it’s an approach of working with dignity and care” — @rdietkus.bsky.social at #SDinGov
Martin JordanSep 18
“Care is not a sentiment; it’s an operating system that belongs at the centre” — @rdietkus.bsky.social at #SDinGov
Show threadMartin JordanSep 18
Hypernormalisation: “It’s the visceral sense of waking up in an alternate timeline with a deep, bodily knowing that something isn’t right – but having no clear idea how to fix it.” @rdietkus.bsky.social quoting @rahaf.bsky.social at #SDinGov
Martin JordanSep 18
On “hypernormalisation”, @rdietkus.bsky.social at #SDinGov: “The chaos is not normal.”