Lesson Learned: Never order anything from Lowes for home delivery.

Today is Monday, January 6th in my timezone.

The original schedule was for Saturday, January 4th, between 10:30 to 15:30 because that was what the text message I got said.

The 40lb item was not delivered.

So, I call customer support, and the AVR asks if I want to check order status. 'Yes', I reply.

Not being prompted for anymore information, the AVR said my order number ending in 1717 is in progress and is scheduled to be delivered on January 4th, between 12:30 and 16:30. Two days ago. Note the time window changed from 5 hours to 4 hours, so it is not just a timezone issue.

'Representative' I exclaim!

Note that the AVR had the correct order number digits. It knew because of caller ID.

Rep gets on the line, and asks me for the information that the AVR already has because obviously their automation just sucks.

He then proceeds to repeat the same information that the AVR said.

I said, well that's funny because that is two days old now.

I told him to change the delivery to the local store (I even gave him the store number) and that I would pick it up there.

It is now scheduled for January 11, and a week later than the original schedule.

Lowes should not use RXO for delivery.

https://www.dailydot.com/news/lowes-delivery-driver-tries-to-avoid-making-delivery/

#Lowes #RXO #Suckage