Just got off the phone with #811 to book my 2025 #Alberta #covid and #flu #vaccinations.
Holey moley what a nightmare. TBC, the 811 agent was FAB once I got through. ❤️
But, 811 has ~57 seconds worth of messages prior to being able to make ANY selections.
Currently it is x3 for booking a covid vaccination.
THEN, once in x3, you need to select x2 for booking (as x1 is 'for information about covid').
A lovely intercept comes on to explain 'higher than usual call volumes' (you know, what every phone system ever has said pretty much for the last decade🙄) AND THEN sends you to on-hold music … only to most-likely have ANOTHER message intercept to let you know they're too busy and "goodbye." 😳😡
Fastest redial and menu selections I could manage was every 2 minutes. Took 1 hour of redialling like this to get to the actual on-hold #queue, and was then another hour on-hold.
If using a cellphone, make sure you have a powerbank/charger handy! 😬

