Mastodawn

Founder B2B SaaS đang tìm kiếm cách đo lường hiệu suất đội ngũ CS. Họ muốn tìm các chỉ số dẫn dắt để phát hiện sớm tài khoản có nguy cơ, vì NPS, CSAT và Tỷ lệ rời bỏ đều quá trễ. Đặc biệt quan tâm đến các nhóm CS từ xa. Bạn có gợi ý gì?

#SaaS #B2BSaaS #CustomerSuccess #CSM #LeadingIndicators #CustomerRetention
#SaaSViệtNam #ChămSócKháchHàng #GiữChânKháchHàng #ChỉSốDẫnDắt #HiệuSuấtĐộiNgũ

https://www.reddit.com/r/SaaS/comments/1pzvn8e/b2b_saas_founders_how_do_you_measure_customer/

BossLogic Oct 6

With the right leading indicators, I can confidently predict whether a project will succeed or fail. #ProjectManagement #LeadingIndicators
https://bit.ly/4dbB412

I can predict the success or failure of any project (and so can you)

Here's my "secret" for only picking projects that end well: 11 simple leading indicators will tell you if your project is going to succeed or fail.

Customer Obsessed Engineering

BossLogic May 8, 2025

It took years to understand leading indicators. Before then, it felt like “trusting my gut.” There were times when I just knew something was off, but I couldn’t pinpoint it. #ProjectManagement #LeadingIndicators
https://bit.ly/4dbB412

I can predict the success or failure of any project (and so can you)

Here's my "secret" for only picking projects that end well: 11 simple leading indicators will tell you if your project is going to succeed or fail.

Customer Obsessed Engineering

BossLogic Mar 20, 2025

11 "leading indicators," preconditions and attributes that set you up for success. #CareerDevelopment #LeadingIndicators
https://bit.ly/4dbB412

I can predict the success or failure of any project (and so can you)

Here's my "secret" for only picking projects that end well: 11 simple leading indicators will tell you if your project is going to succeed or fail.

Customer Obsessed Engineering

BossLogic Dec 11, 2024

Leading indicators help you predict the future. If you identify the right leading indicators, you can predict just about anything. #ProjectManagement #LeadingIndicators
https://bit.ly/4dbB412

I can predict the success or failure of any project (and so can you)

Here's my "secret" for only picking projects that end well: 11 simple leading indicators will tell you if your project is going to succeed or fail.

Customer Obsessed Engineering

Sara Lobkovich, J.D., NBC-HWC Nov 17, 2024

We don't create leading indicators so that we have pretty numbers on a dashboard.

I can predict the success or failure of any project (and so can you)

Here's my "secret" for only picking projects that end well: 11 simple leading indicators will tell you if your project is going to succeed or fail.

Customer Obsessed Engineering

ExTraders Global Aug 30, 2024

French #ConsumerSpending (MoM) (Jul): Increased by 0.3%, below the expected 0.4%, but up from the previous -0.6%. #France #EUR

Swiss KOF #LeadingIndicators (Aug): Increased to 101.6, surpassing both the consensus and previous value of 100.6. #Switzerland #KOF #CHF

Sara Lobkovich, J.D., NBC-HWC Aug 23, 2024

Working back from your ‘why' and other pro tips for creating leading indicators.

Thinkydoers Episode 16: Creating Leading Indicators with Elena Chopyak — Sara Lobkovich | OKR Expert

Rethink KPIs and the power of leading indicators in your OKRs for driving high-stakes decisions, with special guest, Elena Chopyak.

Sara Lobkovich | OKR Expert

Show thread

MM May 19, 2024

🎢 6/8: Leading Stocks Behavior
Observing how leading stocks perform during these periods can also signal whether the market is nearing a bottom. Strong performances can precede broader market recoveries. #LeadingIndicators