Service design and the Mario complex
At Service Design in Government, I discovered that service designers see themselves as Mario. But that is an unrealistic model for what service design should be.https://duncanstephen.net/service-design-and-the-mario-complex/
#Design #Guides
The 12 emotional color journeys Β· A fresh perspective on color psychology in design https://ilo.im/167qpe
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#Colors #Psychology #UserBehavior #UxResearch #JourneyMapping #ProductDesign #UxDesign #UiDesign #WebDesign
Designing End-to-End Customer Experiences Using AI Journey Mapping
Unlock smarter experiences with AI Customer Journey Mapping β personalize every touchpoint, predict drop-offs, and boost retention with real-time insights. The future of CX starts here.
π Read more https://relvehq.com/blog/ai-customer-journey-mapping/
#CustomerExperience #AICX #JourneyMapping #MarketingAI #Personalization #AIInsights #RelveHQ
I've been on this platform about two years and I've never done an introductory post. I suppose the start of 2025 is as good of a time as any...
I'm Scott, founder of Traceably (traceably.io), a customer journey map management platform which will be launching later this year.
I have over 17 years experience in digital product strategy, design and delivery and I'm passionate about using human-centred approaches to solve complex business challenges.
Our flag in the sand β How to escape the desert of user needs by integrating agile and user experience
I have long been an advocate of agile ways of working. One of the things that originally drew me to user experience was the opportunity to have evidence-based ways of understanding the changes you need to make. So I was surprised whenever I encountered people who believed that user experience methods ran counter to the principles of agile.
Duncan Stephen
Inautilo
Farah Ali
scottobara
Rob Whiting π