Why do so many people get rid of their old phone BEFORE they move Okta/Duo/Microslop Authenticator to their new phone?

#HellDesk

Gaaaah! If you reached out to the user, TAKE THE FREAKING TICKET! Don't leave it in the queue marked New and Unassigned!

#HellDesk

"User was unable to find service: File Explorer"

#HellDesk

User: You can call me now

Teams: User last seen 18h ago.

#HellDesk

Wisdom from somebody who is wiser than me:
"aaah IT isn't something you should  be dealing on the first monday of the month"

#helldesk #helpdesk #it

"U able to log in"

Me Tarzan. Me type password on computer. Me log in.

#HellDesk

"The internet crashed"

Wow, that sucks because it takes a really long time to reboot the entire internet.

#HellDesk

Gotta love when easy tickets turn into harder tickets.

"What is the system name for the timecards?"

Easy, it's <SYSTEMNAME>.

"I still can't log in!"

*checks account*    That's because your password expired 2 years ago...

#HellDesk

"cannot edit a record"

Nope, once the vinyl has been pressed, it's permanent.

#HellDesk

You want me to send you the RAM modules from this network equipment for secure destruction? Standard PC-3 RAM, the same kind you find in any (older model) computer? That don't retain anything for more than a few minutes without cryogenic preservation? From the equipment that has been sitting on a shelf for several years?

Are you fucking insane?

#HellDesk