Scott JensonAug 15, 2024

More "Design in the wild". This one had not one but two user additions. The final interaction was actually fairly simple:
1. Insert ticket
2. Insert CC
3. Approve
4. Remove CC, then ticket

I'm a bit surprised how many buttons and labels there are. Clearly none of them are used. A classic "too many buttons" situation. But that hand written note is a humdinger! I can see why it's confusing, "My ticket is in there! There's no room for my credit card!"
#UX #DesignInTheWild

Show threadDaniel M. ReckJan 4, 2024

@alcinnz @scottjenson Yes, I work in #HigherEd IT at a #CommunityCollege where the doors can be momentarily opened by turning the key one direction and fully unlocked the other direction. Of course, the turn direction for each function is inconsistent on every door.

I put this label on our office suite two years ago and it's always nice to hear a new colleague see it and say, "Oh this is great, the doors in this place are so confusing."

#DesignInTheWild

Scott JensonJan 3, 2024
I collect these. I call them "design in the wild" where end users fix design mistakes on their own. It's a bit shocking how often this happens. Think of how bad it has to be to reach this point. #ux #DesignInTheWild