At The Futurum Group, I regularly collect the latest #CIO insights in our Futurum Intelligence portal.

Here's the latest snapshot of the main concerns that CIOs have on executing well with AI.

Compliance rules the roost, then privacy, leaks, trust!

#CIOInsights #CIOChat

9 key metrics for IT success

1 ROI
2 Value delivered
3 Rate of change
4 Delivery success
5 Stakeholder engagement
6 CX quality
7 End-user sat
8 Tech debt index
9 Speed + quality + value

#CIO #ITSM #CIOChat

CIOs are moving legacy workloads to the cloud en masse in 2025 (80%.)

Decades of apps and data are being modernized, with years still to go.

Yet 71% of CIOs in my research report they are considering whether public or private cloud is best.

Fodder for #CIOChat today.

Source: The Futurum Group #CIOInsights

Join this week’s #CIOchat 2-3 p.m. EST Thursday.

Topic: Generative AI Strategy

A4: Mostly by simply listening carefully. Conflicts often surface previously unstated issues and concerns.

These can often be turned into opportunities with sufficient reflection and development .

#CIOChat

A3: My take on personal coping strategies for a #CIO in a high conflict situation:

- Find an outlet for stress (I find many CIOs are big on exercise)
- Have a confidante that can listen
- Outsource conflict management when it's wise: Stakeholder managers + mediators

#CIOChat

A2: #CIO conflict management strartegies continued:

- Be transparent (but not in real-time), yet protect privacy
- Discretion is the better part of valor
- Always follow up, after letting everyone cool down

#CIOChat

2/2

A2: My answers are from many years spent in IT.

Good conflict management strategies:

- Always take actions in good faith (never get personal)
- Have the highest EQ + most patience in the room
- Sometimes, just letting them be heard is the answer

#CIOChat

1/2

A1: Being a #CIO is a stressful job in an critical operational role. Top conflicts include:

- Staff problems
- Vendor issues
- Budget challenges
- Strategic alignment
- Chaos from cyberattacks
- Projects failing
- Stakeholder headaches
- Tech adoption woes
- Change/complexity

#CIOChat