Tip: If you're looking for car insurance in Australia - do *not* go with Budget Direct / Auto General.

I waited 3 1/2 months just for them to approve the repair and allow the mechanics to order the parts, so far I've been without my car for 4 months and counting.

They'll take your money with urgency and demand your excess the day you have an accident, but when it comes to delivering the service paid for - they don't even answer their phones.

For several weeks I'd call them between 5 and 25 times a week and wait on hold for 15 to 60 minutes and get no answer 95% of the time.

The only reason they even ended up bothering to approve it in the end was after I logged a complaint with the AFCA (afca.org.au) - who also seemed a bit useless and very slow to respond.

#Australia #Insurance #BudgetDirect #AutoGeneral #BadBusinesses #CarInsurance