We're in our 60s so we just wasted 2 hours trying to:

1. Renew my expired WWVP online (nothing has changed) ⛔
Name on birth certificate is slightly different from usage name PLUS married PLUS no drivers licence PLUS no passport

2. Apply for husband's WWVP online ⛔
No ImmiCard as he came here with parents as a child on their id document PLUS no passport

Ugh! Off to Access Canberra to get it sorted (hopefully).

*WWVP couldn't help - says it's an ACT Digital problem.

**Access Canberra help-line hung up on me as help-line not available.

***Can't update our ACT digital id verification levels either.

****Also can't download the forms to fill in beforehand anymore - you have to line up and ask for it at the counter and THEN fill them in with all the required info!

#CYF #WWVP #AccessCanberra #ACT #Bureaucracy #Frustrated

I had to adult today.

Off to an appointment at Access Canberra, who needed a different document ( which I luckily had in the car), back to Access Canberra who then needed a letter from Centrelink so off to Centrelink next door, then back to Access Canberra with the letter. All documents uploaded to the Specialists Team, then processing started on computer at the store front.

The lovely Access Canberra man did a little happy dance once it was all finally on its way. So lucky to have lovely people to help me with tricky jobs. #Canberra #AccessCanberra