@wesdym it seems you would be better off just ordering from home.. no people at all to deal with and delivered right to your door. I don't have too much of a problem with self checkout if it's frictionless. What's the difference between linear and non linear when you have to wait? Not much to my mind.. still spending my life waiting in line and hoping I don't get a bum checkout at the end of the line. Meanwhile Target has a gazillion other checkouts empty that you can't use.

@jayemar @DavBot @Bandersnatch @pluralistic self checkout is fine if it saves the customer more time.. many times it doesn't (in my experience). In Target, self checkout has been ok, except now it's longer lines and you have to do everything yourself. CVS screens suck.. so it's was basically having to type out my name painstakingly on a touch screen that didn't work. The checkout person did it in seconds.

@pluralistic not only that but CVS doesn't allow you to easily give this feedback. It's like the suits are killing their own business and they don't care enough to get valuable feedback from the people that they should care about. I guess that's why they will go out of business.. Circular loop of #enshittification

@pluralistic omg.. I went to CVS this past weekend and the cashier was running two screens where the customer had to look up their account to get their medicine. The touch screen was horrible so it took a lot of effort to use. The cashier was taking over half the time. It was completely inefficient and made us all cranky. This was in my local target which has become completely useless. Who is running these companies? #enshittification 10000%