Cory DoctorowToday's threads (a thread)
Inside: Understaffing as a form of enshittification; and more!
Archived at: https://pluralistic.net/2026/03/23/nobodys-home/
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Zanne@pluralistic not only that but CVS doesn't allow you to easily give this feedback. It's like the suits are killing their own business and they don't care enough to get valuable feedback from the people that they should care about. I guess that's why they will go out of business.. Circular loop of #enshittification
JacobCoffin@zannesan @pluralistic the feedback would reflect poorly on them, might hamper their careers. Business failures are only important if you care about the business lasting
DressToKILT@zannesan @pluralistic Let's also not forget that CVS has made it completely impossible to get on the phone and connect with a human. At best you can leave a message that they will not return.
Three plus or minus five@zannesan @pluralistic @dresstokilt
We should either:
A: serve all legal documents and notifications through their customer service portal or
B: send all our complaints to their legal address
@ThreeSigma @zannesan @pluralistic They wound up making things very easy for me by pulling up stakes and leaving my area, meaning I no longer need to send them anything.
WesDym@ThreeSigma All legal persons in the US, including corporations, have official service addresses, listed (by law) on their current incorporation papers (if active). That's where legal process goes. If you want to sue someone, that's the address you use.
@wesdym
My thought is to use it for all customer complaints and requests. Dress some of it as legal documents.
Purely vindictive.
Wade Roberts