Paris Marx“The tech industry’s economic dream is building a nightmare for the rest of us: a society more firmly divided between the served and their servants, where the ‘friction’ of human interaction is replaced with digital interfaces.”
For Jacobin, I wrote about the dark side of the on-demand economy the tech industry has been building for the past decade.
https://jacobin.com/2023/01/tech-friction-service-work-dystopia/
Tech Giants Are Building a Dystopia of Desperate Workers and Social Isolation
Tech companies like Amazon and Uber are creating a society divided between the served and their servants, where the “friction” of in-person interaction is eliminated. That friction is the stuff of social connection — a world without it is nightmarish.