No, it's not missing! There's a little fireman in the hole. You put your ear up to the hole and he pulls out his cell phone and calls whoever you want. And because he's a fireman, his phone can reach all the restricted numbers--Santa Claus, the Tickle Monster--even the President himself! (Well, the president of the Firemans' Association.) Just don't make him angry or he might squirt water in your ear.