"If the way we attend is proceduralized, and put into a manual, and there's a flow diagram, and an algorithm for how you do it, then you've made it completely inhuman. Occasionally you meet doctors who seem to their patients to have sort of ingested a computer-generated diagram of how to deal with a human being. But this is not a good way to create empathy, or link to what your patient is actually suffering! And I see it all across the modern world." https://youtu.be/4W8JYiqUZYQ?t=882
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