Hello #UX folk!

Some people seem to think that the "craft of ux" is dead: striving to be polished is naive. E.g. snapchat & Instagram stories, which are horrible UX, are claimed to be "good enough".

I'm writing a blog post exploring this but need links to any examples of this type of good enough thinking?

I'm expecting mostly techbro types will say this

EDIT: I shouldn't have called out Instagram so strongly. It's odd but not horrible.

Healthcare In America:

Doctor - I see that your gscsttigom isn't working as well as I'd like. I'd like to start you on pjehhdntpf instead.

Patient - Okay, do you know how much that's going to cost?

Doctor - Sorry I've got no idea.

Patient - What do you mean? Like give me a ballpark. Is this a $20/month? $100/month? $500/month? Refinance my house for a month's supply?

Doctor - Well, it's probably not "refinance your house" level.

Patient - Umm ... Okay ... That leaves a lot of room in there still.

Doctor - You'll just have to talk to your insurance.

Patient - ... Okay

Later

Patient - Hey insurance, my doc wants me to start taking pjehhdntpf, can you tell me how much it is going to cost?

Insurance - Sorry, I have no idea.

Patient - What do you mean no idea?

Insurance - well, we won't pay anything until your doctor gets a pre-authorization. And then how much we cover is based on the diagnosis codes, your deductible, the specifics of your plan, whether you get it from an in-network pharmacy or not ...

Patient - fine, so give me a best case

Insurance - free if it's approved and in network and you've hit your out of pocket maximum of $100,000

Patient - ... Really not helping here. So assume it gets approved and I've hit my deductable

Insurance - which pharmacy?

Patient - idk ... Umm the CVS down the street

Insurance - Okay that's going to be $5000/month

Patient - ... Wait, WHAT?

Insurance - turns out it's on our exclusions list so we don't cover it unless you get it waved onto the formulary upon appeal

Patient - but.... I have insurance. Why aren't you helping me pay for my medicine?

Insurance - we don't allow that medicine on your employers' plan. You should use gscsttigom instead.

Patient - I'm on that one right now. It doesn't work.

Insurance - well you'll have to appeal it, but you can't do that until after you get a formal denial.

Patient - and how long does that take?

Insurance - well, if your doctor does the preauth paperwork, they'll make a decision about it within 14 business days, unless they need to come back to your doctor for more information. Then they'll mail you the decision within another 7 business days from (insert the location farthest possible away from you in the continental US). Depending on the decision you can appeal the decision, which the appeals process can take a maximum of 180 days, after which you can appeal it again which takes a maximum of 365 days.

Patient - and if I need to start taking the medicine now?

Insurance - well you're free to do that out of pocket and file for reimbursement later.

Patient - at $5000/month?

Insurance - no it'd have to be at the out of pocket price. For that CVS, it looks like it'd be $15000/month

Patient furiously googling "how to move to a civilized country"

Googles "pjehhdntpf price in Mexico" - $12.50 for a 90 day supply.

People have attributed my various abilities to do public facing work to a lot of things but one underappreciated thing is that you can pretty much assume I am toughing it out underneath extreme embarrassment at all times

Just very, very high tolerance for feeling mortified and showing up as best I can anyway

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