@douglevin Super frustrating all around.
Clowns at Best Buy exploiting someone is shitty. I have a similar story with a friend who was sold a new computer they didn't need. I'm not sure if it's incompetence, or they don't care. Either way, I don't shop there.
Computer Security is hard for those of us in that world. Impossible for someone who doesn't know this stuff.
I'm not a Google fan, but I feel like the best answer for a bunch of people is a Chromebook. Get set up with Google (and 2FA), a Chromebook, Google Drive for your docs... Cheap, reliable, relatively safe. Or an iPad. These days, how many people actually need a general purpose PC?
Maybe also those of us in IT need to be better at a one pager guide for our loved ones...
- If someone contacts you saying you've been hacked. That you've spent money on something you don't recognize. Etc. STOP. These are often scams.
- If you are browsing the web and see a popup saying you are hacked. Chuckle to yourself and move on. You aren't.
- Google/Microsoft/Apple will never contact you asking for your password or 2FA code. Never give these to anyone.
- Some day, you'll receive a call from someone claiming your machine is hacked and offering to help. This is a scam.
- For sensitive websites, always login from your bookmarks. Never an email link.
- Don't reuse passwords and write them down on this piece of paper or PW manager.
- ...
I think too often we help get someone up and running with a computer without useful basic training / reference.