Or even non-software tickets at large corporations. I reported a water dispenser filling too slowly at my office because it took me a few tries just to fill my 1L water bottle. They said it was fixed and closed it.

It was not fixed. So I took a video of myself refilling my water bottle, attached it to the ticket, and re-opened it. They actually fixed it after that. The video was 2m12s long (and I spent god knows how long making the video file small enough to attach to the ticket lol)