zdwApple randomly closes bug reports unless you "verify" the bug remains unfixed
Author must not have worked in enterprise software before.
That's a classic trick where the developer will push back on the bug author and say "I can't reproduce this, can you verify it with the latest version?" without actually doing anything. And if it doesn't get confirmed then they can close it as User Error or Not Reproducible.
Of course, the only way to counter this is by saying "Yes I verified it" without actually verifying it.
> Author must not have worked in enterprise software before.
Or with open source projects. Fucking stalebot.
All my homies hate stalebot
Take a look at Anthropic's repo. They auto-close issues after just a few weeks.
I don't think I've seen an issue of theirs that wasn't auto-closed.
As an open source maintainer, I feel that statement is really unfair. Yes, we do sometimes close bug reports without evidence they are fixed. But:
- We owe you nothing! And the fact that people still expect maintainers to work for them is really sad, IMHO.
- Unlike corporate workers, nobody is measuring our productivity therefore we have no incentive to close issues if we believe they are unfixed. That means that when we close the issue, we believe it has a high chance of being fixed, and also we weigh the cost of having many maybe-fixed open issues against maybe closing a standing issue, and (try to) choose what's best for the project.
Why do you close the issue then?
> That means that when we close the issue, we believe it has a high chance of being fixed
I agree with this iff it's being done manually after reading the issue. stalebot is indiscriminate and as far as "owing" the user, that's fair, but I'd assume that the person reporting the bug is also doing you a favor by helping you make things more stable and contributing to your repo/tool's community.
Or even non-software tickets at large corporations. I reported a water dispenser filling too slowly at my office because it took me a few tries just to fill my 1L water bottle. They said it was fixed and closed it.
It was not fixed. So I took a video of myself refilling my water bottle, attached it to the ticket, and re-opened it. They actually fixed it after that. The video was 2m12s long (and I spent god knows how long making the video file small enough to attach to the ticket lol)