Equality: Easy to define, easy to sustain, often not completely fair.

Equity: Harder to define, even harder to sustain, potentially fairer but highly contested.

The trouble is that an agreement on equity requires a shared analysis of power — which is both hard to come by and will never be stable. I suppose that’s why it’s called “struggle”.

The split-screen ads during Six Nations play are extremely annoying. Really off-putting.

https://www.cityam.com/itv-in-game-six-nations-ads-will-keep-sport-free-to-air-experts-say/

A close family member died recently. If I wanted experiential proof that every customer touchpoint is an opportunity for loyalty, dealing with a bereavement provides it.

Gold stars for Starling Bank, American Express, Hastings Direct. Terrible experiences with Barclays Bank, Zopa Bank, E.ON Energy, Post Office Insurance.