I rarely post on this account, but since it's a serious matter, I will.
https://nao.mom/blog/en/framework-a-replaceable-disappointment.html
Framework Support has been honestly a nuisance to deal with, and in the end they shipped my laptop back to my abusive parents, something I clearly instructed them not to do, since I provided my current home address to them prior to even me shipping the laptop to them for repair.
This leaves me with effectively no choice but to look for other laptops, as this support experience has been detrimental to my mental health from the very start, and now I am also left, effectively, without a laptop and there's no way I can get that one back from my abusive household. It's as good as lost, alongside many other things I left there when I moved out.
This is how Framework treats their customers - someone could say "it was a mistake on their end, chill out" but I don't think they'll make up for it anyway.