Security Writer 

8.4K Followers
939 Following
33 Posts
Multi award-winning Security Adviser. Technical Auditor. Speaker. Author.

I specialise in organisational and operational security. I help people do better. 
Currently clean on OpSec.

Donor: Infosec.exchange 

#Infosec #Philosophy #ADHD #Privacy #MediaPreservation

GNU Terry Pratchett
GitHubhttps://github.com/securitywriter
Threadshttps://www.threads.net/@securitywriter
Locale/Language🇬🇧🇯🇵🇮🇪🇪🇺
“Friday’s press gaggle, barely exaggerated…” 🤷🏼 open.substack.com/pub/no01/p/m...

I always try to be courteous and understand of those doing customer support. I've been in the trenches in that role in a past life. It's a hard, gruelling job if you have a conscience.

At this point, though, after being given the pre-treatment by their AI powered rage-fluffers, I'm fully prepared to go fucking nuclear on a hair trigger.

ESPECIALLY if you don't make a distinction between AI and human interaction.

How is this a good customer experience?

oh we really are in good hands.
Oh. Hold on. The agent is typing.

"The Best Conversational AI Platform for Business"

We're in good hands.

We're in good hands.
it's this dogshit - https://www.liveperson.com
The Best Conversational AI Platform for Business | LivePerson

LivePerson's Conversational AI platform helps brands engage with connected experiences and personalization at scale for high-value results.

I've been 'transferred' three times now. I am not entirely sure these people are actually people.
Stranger, still. I've not provided any identification information. So there's nothing the bot will be able to do anyway.

Very odd interaction with Nationwide Building Society today:

Almost like the support staff have accidentally sent the message direct to me, instead of their AI agent.

I hate this timeline.